Housing Officer

Scottish Federation of Housing Associations; Scotland; On-site; GBP 39,000 - 47,000; Full time

Job summary

Waverley Housing in the Scottish Borders is seeking an experienced Housing Officer to provide a comprehensive housing and tenancy management service. You will work frontline with tenants, colleagues and partners to sustain tenancies, protect rental income and foster safe, well-managed neighbourhoods.

You will manage your workload, travel across communities and visit tenants in their homes, responding calmly to complex or sensitive situations.

Qualifications

• Significant experience in a housing management role or a broadly similar customer-facing role.
• Knowledge of relevant housing and benefits legislation, with the confidence to apply tenancy and management conditions fairly and consistently.
• Strong communication, judgement and problem-solving skills, including the ability to handle contentious and sensitive issues.
• Excellent planning and organisational skills, with the ability to work independently, meet deadlines and balance competing priorities.
• A full driving licence.

Responsibilities

• Managing tenancies and estates, ensuring tenancy conditions are understood and upheld.
• Preventing, managing and recovering rent arrears while supporting tenants to sustain their homes.
• Investigating anti-social behaviour complaints and neighbourhood disputes and working with partners to reach appropriate resolutions.
• Supporting the re-let of homes through accompanied viewings, tenancy sign-ups and settling-in or sustainability visits.
• Managing competing priorities, maintaining accurate records and contributing to performance targets and continuous improvement.
• Sharing knowledge and working collaboratively with Housing Assistants and colleagues across Waverley Housing.

Skills

Tenancy management

Housing law

Communication

Planning & organisation

Driving licence

Job description

At Waverley Housing, we are committed to providing great homes and great services to our customers across the Scottish Borders.

We are looking for an experienced, motivated and customer-focused Housing Officer to provide a comprehensive housing and tenancy management service.

This is a varied frontline role in which you will work closely with tenants, colleagues and partner organisations to sustain tenancies, protect rental income and help create safe, well-managed neighbourhoods.

You will manage your own workload and make sound day-to-day decisions within the relevant legal and regulatory framework. The role involves regular travel across our communities and visits to tenants in their homes, including responding calmly and professionally to complex or sensitive situations.

What you will be doing

• Managing tenancies and estates, ensuring tenancy conditions are understood and upheld.
• Preventing, managing and recovering rent arrears while supporting tenants to sustain their homes.
• Investigating anti-social behaviour complaints and neighbourhood disputes and working with partners to reach appropriate resolutions.
• Supporting the re-let of homes through accompanied viewings, tenancy sign-ups and settling-in or sustainability visits.
• Managing competing priorities, maintaining accurate records and contributing to performance targets and continuous improvement.
• Sharing knowledge and working collaboratively with Housing Assistants and colleagues across Waverley Housing.

What we are looking for

• Significant experience in a housing management role or a broadly similar customer-facing role.
• Knowledge of relevant housing and benefits legislation, with the confidence to apply tenancy and management conditions fairly and consistently.
• Strong communication, judgement and problem-solving skills, including the ability to handle contentious and sensitive issues.
• Excellent planning and organisational skills, with the ability to work independently, meet deadlines and balance competing priorities.
• A full driving licence.

Why join Waverley Housing

This is an opportunity to make a visible difference to tenants and communities
across the Scottish Borders. You will join a supportive team, work in a role with real variety and responsibility, and have opportunities to develop your professional knowledge and housing career.

If you share our commitment to delivering responsive, fair and effective services, we would be pleased to hear from you.

Waverley Housing is committed to equality, diversity and inclusion. We welcome applications from all sections of the community.

Closing date for applications

Monday 12th October 2026, 12:00

Full salary & employment details

Salary - £42,951 - (Inclusive of Car Allowance)
35 Hours Per Week - Monday - Friday (12 Noon Friday Finish)

Job Type

Full Time

Contact name:Joyce Wright