Housing Officer

Wheatley-Group; Dumfries; On-site; GBP 39,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Contributory pension scheme

Excellent leave entitlements

Enhanced maternity, paternity, adopt.,

Dental/Optical support

Staff inclusion networks

Employee assistance programme

Job summary

Wheatley Homes South in Dumfries and Galloway is seeking a Housing Officer on a temporary contract to deliver a range of housing services and personalised solutions for customers. The role requires regular travel across Wigtownshire, with a full UK driving licence and ability to drive.

You will manage neighbourhood and arrears, lettings, anti-social behaviour, adaptations and tenancy matters, working with customers, colleagues and partner agencies to resolve issues and improve satisfaction.

Qualifications

• Customer-focused and proactive with the ability to work independently in local communities.
• Excellent communication and listening skills; able to build trusted relationships.
• CIH Level 3 or equivalent qualification or willingness to work towards one.

Responsibilities

• Manage neighbourhood and arrears, lettings, anti-social behaviour, adaptations, and tenancy matters.
• Collaborate with customers, colleagues, contractors and partner agencies to resolve issues.
• Contribute to performance, continuous improvement, value for money and tenancy compliance.

Skills

Customer-focused

Proactive

Excellent communicator

Strong IT skills

Education

CIH Level 3 or equivalent

Job description

Wheatley Homes South

Job title: Housing Officer

Salary: SCP 31 – 34 (£38,812 - £42,232)

Contract: Temporary

Work pattern: 35 hours Monday – Friday

Location: Mid Galloway, Dumfries and Galloway.

Do you want to work with a values-driven organisation that makes a difference to people’s lives? Come and join Wheatley Homes South as a Housing Officer.

As the role involves regular travel across Wigtownshire, Dumfries and Galloway, you must hold a full UK driving licence and be able to drive.

About the role

As a Housing Officer, you will be a visible and familiar presence in our communities, delivering excellent, right-first-time services and personalised solutions for customers. You will manage a wide range of housing services, including neighbourhood and arrears management, lettings, anti-social behaviour, adaptations and tenancy matters. Working closely with customers, colleagues, contractors and partner agencies, you will resolve issues, improve customer satisfaction and help maintain attractive, vibrant communities. You will also contribute to strong performance, continuous improvement, value for money and compliance with tenancy conditions, policies and regulatory requirements.

Who are we looking for?

We are looking for someone who is customer-focused, proactive and confident working independently in local communities. You will be an excellent communicator and listener, able to build trusted relationships, work collaboratively with partner agencies and find practical, creative solutions for customers, including those with complex needs. You should be organised, self-motivated and comfortable managing competing priorities while taking responsibility for performance and continuous improvement. Strong IT skills and the ability to represent Wheatley positively are essential. Experience in a housing or similar customer-facing role is desirable, along with a Chartered Institute of Housing level 3 qualification, an equivalent qualification or a commitment to work towards one.

The benefits we offer

As part of Wheatley, we offer a sector-leading benefits package.

The successful candidate will receive:

• a rewarding career with a competitive salary;
• access to a contributory pension scheme;
• excellent leave entitlements;
• enhanced maternity, paternity, adoption and shared parental leave;
• contributions towards dental, optical, driving lessons and more;
• access to staff inclusion networks promoting an inclusive workplace; and
• 24/7 access to our employee assistance programme.

Committed to inclusion

At Wheatley, we are always looking to improve diversity within our teams. We want to create an inclusive environment where everyone can contribute their best work and achieve their full potential.

We actively celebrate our individual differences and recognise the collective strength this brings our organisation. It’s important our teams represent the communities we serve, and we welcome applications from any under-represented groups.

Closing date: Thursday 24th of September at 5pm

We want all our candidates to shine. If you need any reasonable adjustments to help you feel more comfortable during the recruitment process, please contact Wheatley Recruitment on [e-mail].

For a chat about the role, please contact Joanne Threlkeld, Head of Housing on [e-mail] or 07867291817.