Housing Officer

Sanctuary Scotland Housing Association Limited; Rochford; On-site; GBP 36,000 - 38,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support

Employee networks

Job summary

Sanctuary Scotland Housing Association Limited in Rochford, Essex, is seeking a Housing Officer to manage a patch of social housing properties and tenancies across Rochford and South East Essex. You will ensure properties are safe and well maintained and that tenancies are conducted in a fair, compliant way.

The role includes void management, compliance responsibilities, anti-social behaviour management and delivering high quality customer service.

Qualifications

• GCSE English and Maths at minimum level.
• Experience delivering tenancy services within property or tenancy management.
• Strong problem solving and analytical abilities.
• Excellent customer service and communication skills.
• Proficient in MS Office (Word, Excel, Outlook, Teams).
• Understanding of relevant regulations and good practice.
• Full valid driving licence required.

Responsibilities

• Manage a patch of social housing properties and tenancies in Rochford and South East Essex.
• Deliver high quality housing management and customer service.
• Handle voids, compliance, and tenancy related issues.
• Respond to repairs and tenant welfare concerns through proper channels.
• Work with external agencies to resolve tenancy welfare issues.
• Ensure compliance with safety and data protection requirements.
• Provide tenancy advice to support sustainability.

Skills

Literacy and numeracy

Tenancy management

Analytical skills

Customer service

MS Office

Communication skills

Regulatory knowledge

Driving licence

Education

GCSE English and Maths

Tools

Microsoft Office Suite

Job description

Title: Housing Officer

Rochford, Essex, GB, SS4 1BB

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Housing Officer

Rochford

£35,947 - £37,839 per year

37.5 hours per week Monday to Friday, 09.00 to 17.00

We have an opportunity for a Housing Officer to join our Housing team, based in Rochford. As a Housing Officer you will be responsible for the management of a patch of social housing properties and tenancies in the Rochford and South East Essex area. This will involve making sure that our properties are safe and attractive places to live and ensuring that tenancies are being conducted in a satisfactory way. The role includes void management, compliance responsibilities, anti-social behavior management and the full range of housing management. If you have experience in property or tenancy management and providing high quality customer service, then this could be the role for you.

The role of Housing Officer will include:

• Delivering high quality housing management services meeting the needs and expectations of current and future residents and the wider community
• Providing an effective tenancy and resident customer service which is in line with policies and procedures
• Managing tenant expectations regarding repairs and escalating any property maintenance issues affecting tenant welfare via appropriate channels
• Dealing with complaints about service delivery focusing on first contact resolution and learn from this to help to develop an excellent customer service
• Working with colleagues in other service areas to help the organisation meet its compliance obligations (fire safety, water hygiene, gas safety and data protection)
• Delivering general advice on all aspects of tenancy to enable sustainability
• Working with a range of external agencies to resolve a range of issues affecting tenant welfare including; domestic abuse, anti-social behaviour and safeguarding

Skills and experiences:

• Literacy and numeracy equivalent to passes in GCSE English and Maths
• Proven experience of undertaking a similar role delivering high quality tenancy services within property or tenancy management
• Excellent skills in analysing and diagnosing problems and implementing solutions
• Excellent customer service and customer care skills
• Proficient user of Microsoft Office packages including Word, Excel, Outlook and Teams
• Excellent communication skills both verbal and written
• Working knowledge of relevant regulations and good practice
• Travel is a requirement of the role; therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays

• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

• £35,947 (rising to £37,839 after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 12 October 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you [e-mail]

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Association, an exempt charity.

Job Segment: Customer Service