Housing Officer

Sovereign Network Group; Hurn; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

25 Days Holiday + Bank Holidays (with

Chance to buy or sell holiday as part

3 wellbeing days and 2 volunteering

Matched pension up to 12%

Life cover at 4x salary

Private medical/dental/critical Illnes

Wellbeing discounts and Gym

Job summary

Sovereign Network Group is growing its housing team in Bournemouth, Christchurch and Poole and is looking for Housing Officers who want to make a real difference. You’ll be part of a friendly team, manage a varied caseload across tenancy, neighbourhood and safety issues, and help customers sustain tenancies and feel safe in their homes.

The role blends home-based and office work with travel across the local area.

Qualifications

• Experience or knowledge of housing management, tenancy or neighbourhood services.
• Confident working with customers and taking ownership of issues.
• Able to manage a busy caseload and see issues through to resolution.
• Strong communication, influencing and conflict-resolution skills.
• Customer-first approach with a track record of positive outcomes.

Responsibilities

• Manage a varied caseload covering tenancy and neighbourhood management, including tenancy and leasehold matters, anti-social behaviour, safeguarding and related issues.
• Take ownership of tenancy breach cases, gather evidence, and progress legal escalation when required.
• Build strong relationships with local authorities, community groups and partner agencies.
• Maintain accurate customer records and promote SNG’s values through collaborative working.

Skills

Housing management

Tenancy management

Leasehold

Neighbourhood services

Communication skills

Customer-focused

Tools

Microsoft Office

Job description

Salary: £32,000.00 - £40,000.00 Per year We’re growing our housing team in Bournemouth, Christchurch and Poole, and are looking for Housing Officers who want to make a real difference to our customers and communities. This is a varied and rewarding role where you’ll be part of our friendly and supportive team of Housing Officers, Anti-social Behaviour Officers and Scheme Officers. You’ll working together to help customers sustain their tenancies, feel safe in their homes and take pride in their neighbourhoods. You’ll manage your own diary, with a mix of working from home, time in our Hurn office and regular visits to customers, neighbourhoods, colleagues and partner agencies across the local area.

The role

As a Housing Officer at SNG, you’ll be a visible, trusted and proactive presence in your community. You’ll provide a professional, joined-up service across all aspects of tenancy and neighbourhood management. You’ll manage a busy and varied caseload covering all aspects of tenancy and neighbourhood management, including tenancy and leasehold matters, neighbourhood issues, anti-social behaviour, safeguarding, tenancy fraud, tenancy breaches or changes, and other issues that affect customers and the places they live. You’ll take full ownership of tenancy breach cases, including identifying issues, gathering evidence, agreeing proportionate action, and progressing legal escalation where formal action is required, working with colleagues and partner agencies to achieve safe, fair and sustainable outcomes. You’ll build strong relationships with local authorities, community groups and partner agencies so customers receive the right support at the right time. You’ll use information and customer insight to improve services, support compliance and help shape better neighbourhoods. You’ll maintain accurate customer records and use information responsibly. You’ll promote SNG’s values through collaboration, inclusion, safety and a clear focus on positive outcomes for customers.

What you’ll bring

• We’re looking for people with experience, or a good knowledge of housing management, tenancy management, leasehold or neighbourhood services.
• You’ll be confident working with customers, able to take ownership of issues and be motivated by working to make a visible impact to your local communities.
• Competence in managing a busy caseload, prioritising work and seeing issues through to resolution.
• Strong communication skills, including the ability to build trust, influence others and resolve complex or sensitive issues.
• A customer‑first approach and a track record of achieving positive outcomes.
• The ability to work well with colleagues, contractors and partner agencies.
• Confidence using digital tools, including Microsoft Office and other systems, to support good service delivery.

About the role

You’ll be working flexibly, based at our Hurn office one day a week, working from home, and regular travel across Bournemouth, Christchurch and Poole. This is a permanent, full-time role working 37 hours a week. Salary within the £32,000 to £40,000 range, the starting salary will be based on your experience. You’ll have the independence to manage your own diary, with the support of an experienced and collaborative team around you. A full UK driving licence and access to your own car, as you’ll be visiting customers and neighbourhoods across Bournemouth, Christchurch and Poole.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values. Please note a Basic DBS check will be undertaken for the successful candidate. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives.