Supported Housing Officer - Extra Care

Sovereign Network Group; Thatcham; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Holiday allowance 25 days + bank hol.

Private medical insurance

Life cover 4x salary

Pension with employer match up to 12%

Wellbeing days & volunteering days

Gym membership discounts

Job summary

Sovereign Network Group is seeking a Supported Housing Officer – Extra Care to oversee tenancy and estate management across two schemes in Abingdon and Hungerford, with hybrid work from Newbury or Basingstoke offices. The role focuses on safeguarding, lettings, and collaboration with care providers to help customers live independently and safely.

You will be the main contact for residents, coordinate engagement activities, and support vulnerable adults and families through a range of services

Qualifications

• Experience in a Housing or Housing related role.
• Understanding of supporting vulnerable people.
• Experience of working with internal and external partners.
• Empathy and resilience.
• Self-motivated and highly organised.
• Excellent collaboration and communication skills.

Responsibilities

• Manage tenancy and estate duties within Extra Care schemes.
• Safeguarding and low level ASB concerns.
• Property inspections and compliance activities.
• Manage lettings and liaise with local authority teams.
• Coordinate with care providers on scheme activities.
• Provide advice and signposting to customers and arrange engagement.

Skills

Housing experience

Vulnerable people support

Partnerships

Empathy

Organisation

Communication

Job description

Salary: £32,000.00 - £40,000.00 Per year

Supported Housing Officer – Extra Care

We have an opportunity for a Supported Housing Officer – Extra Care to join our team in Newbury. You'll be covering our two Extra Care Schemes in Abingdon and Hungerford and will be based in either our Newbury or Basingstoke office. This is a hybrid role where you’ll be working from the Extra Care Schemes 3-4 days a week, with a mix of home and office for the other days.

The role Our Supported Housing team provide a wide range of services, including temporary accommodation for adults, young people and families at risk of homelessness, Housing First tenancies, housing for adults and young people with disabilities or mental illness, those experiencing domestic abuse, extra care housing and individual properties for customers with identified support needs.

As a Supported Housing Officer – Extra Care you'll use your knowledge and skills to provide a comprehensive and effective tenancy and estate management function for customers in our Extra Care schemes. It's an intensive and varied housing management role where you'll be dealing with a range of tasks including tenancy management, safeguarding and low level ASB concerns, property inspections and compliance activities, managing lettings and local authority teams. You will be working closely with our care providers based at each scheme. As a Supported Housing Officer – Extra Care you will be the main point of contact for customers and will be providing advice and signposting. You’ll also arrange and encourage engagement in activities, helping people to live independently, safely and confidently.

To be successful in this role you will have:

• Experience in a Housing or Housing related role
• An understanding of supporting vulnerable people
• Experience of working with internal and external partners
• Empathy and resilience
• The ability to be self-motivated and highly organised
• Excellent collaboration and communication skills

Job Description

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

Take a look at our careers site to learn more about us and our values. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.

Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives