Former Tenants Arrears Officer

Sovereign Network Group; Thatcham; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Flexible benefits including holidaybuy

Wellbeing days and volunteering days

Pension up to 12% and life cover

Private medical/dental/critical Illnce

Gym discounts and 24/7 virtual GP

Job summary

Sovereign Network Group is seeking a Former Customer Accounts Officer to join our Customer Accounts team based from our Greenham office, with hybrid working two days per week in the office and from home. You may also be required to attend other offices.

You will manage former customer accounts, agree affordable repayment plans, recover debts professionally, and maintain accurate records while collaborating with housing colleagues and external agencies to ensure timely recovery of balances.

Qualifications

• Experience in customer accounts, debt recovery, income collection, housing, or a similar customer-focused role.
• Strong customer service and communication skills.
• Confidence in negotiating repayment arrangements.
• Knowledge of welfare benefits and housing-related support.
• Good attention to detail and accurate record-keeping skills.
• Strong organisational skills with the ability to manage a varied workload.

Responsibilities

• Managing former customer accounts and outstanding balances.
• Agreeing affordable repayment plans with customers.
• Recovering debts in a professional and timely way.
• Maintaining accurate customer records and account information.
• Working with housing colleagues to identify and manage accounts when tenancies end.
• Tracing former customers where required.
• Supporting debt write-off processes in line with policy.
• Liaising with external debt collection agencies and managing account queries and disputes.
• Ensuring invoices and recovery documents are accurate and issued on time.

Skills

Customer accounts

Debt recovery

Housing

Negotiation

Attention to detail

Organisational skills

Communication skills

Job description

Salary: £28,000.00 - £33,000.00 Per year.

At Sovereign Network Group (SNG), we're passionate about creating supportive and thriving communities. We're looking for a Former Customer Accounts Officer to join our Customer Accounts team based from our Greenham office, working hybrid 2 days per week in the office and from home. You may also be required to attend other offices.

What you'll be doing

• Managing former customer accounts and outstanding balances.
• Agreeing affordable repayment plans with customers.
• Recovering debts in a professional and timely way.
• Maintaining accurate customer records and account information.
• Working with housing colleagues to identify and manage accounts when tenancies end.
• Tracing former customers where required.
• Supporting debt write-off processes in line with policy.
• Liaising with external debt collection agencies and managing account queries and disputes.
• Ensuring invoices and recovery documents are accurate and issued on time.

What we're looking for

• Experience in customer accounts, debt recovery, income collection, housing, or a similar customer-focused role.
• Strong customer service and communication skills.
• Confidence in negotiating repayment arrangements.
• Knowledge of welfare benefits and housing-related support.
• Good attention to detail and accurate record-keeping skills.
• Strong organisational skills with the ability to manage a varied workload.

Benefits & Perks

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/paternity/adoption pay
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.

We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year. Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations.

Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people’s lives.

Please note a Basic DBS check will be undertaken for the successful candidate.