Housing Officer

CIH International Housing Group; Hemel Hempstead; Hybrid; GBP 40,000; Full time

Job summary

Join a dynamic housing department as a Housing Officer, where you will provide exceptional housing management services to residents. This role offers the opportunity to specialize in areas such as Anti-Social Behaviour and Domestic Abuse while ensuring compliance with legislation and best practices. With a hybrid working model, you'll balance time between the office and the field, making a real impact on the community. Enjoy generous benefits, including 33 days of annual leave and ongoing professional development, all while working for a charitable housing association committed to providing homes and support for those in need.

Benefits

33 days annual leave

Monthly attendance bonus

Professional development support

Discounts at retailers

Workplace pension scheme

Life assurance

Employee health & wellbeing services

On-site gym

Qualifications

• Experience in housing management and casework.
• Understanding of legislation and regulatory requirements.

Responsibilities

• Conduct tenancy reviews and audits with residents.
• Manage housing casework including anti-social behaviour.

Skills

Housing Management

Tenancy Reviews

Anti-Social Behaviour Management

Domestic Abuse Handling

Court Representation

Job description

Housing Officer - £39,039 pa

Hybrid Working - 3 Days onsite in Hemel Hempstead

Are you ready to make a real difference in people's lives? Join our dynamic Housing department and provide exceptional, customer-focused housing management services to our residents. As a Housing Officer, you'll take charge of a geographical patch of properties, with exciting responsibilities such as:

• Carrying out tenancy reviews and audits with residents in their homes
• Housing management casework including Anti-Social behaviour, domestic abuse, abandonment and hoarding
• Taking appropriate action regarding breaches of tenancies
• Working with the other teams to ensure appropriate action is taken to deal with breaches of tenancies related to rent arrears
• Assisting with Court processes and representing Hightown in Court where necessary.
• Resident involvement throughout the week travelling across your geographical patch

Each Housing Officer in the team has a lead role, enabling staff to specialise in an area of Housing Management (we're flexible if you have an interest in a specific lead). This may include:

• Anti-Social Behaviour
• Domestic Abuse
• Tenancy Fraud

As part of your lead role, you will be expected to keep up to date with legislation, regulatory requirements and best practice in your key area as well as providing guidance to other team members when needed.

Due to the nature of the role, you must have a driving licence and access to a vehicle for work purposes.

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 9,000 homes and employ over 1100 Permanent and Bank staff in our Care and Supported Housing Schemes and from our head office in Hemel Hempstead. We have an annual turnover of £121 million and a development programme that will deliver over 350 new affordable homes each year .

The Benefits

We offer a range of benefits which include:

• 33 days of annual leave including Bank Holidays, rising to 35 days with service
• £39,039 pa for 35 hours a week contract
• Monthly attendance bonus
• Ongoing professional development and support to deliver outstanding support
• Access to favourable discounts and savings at high street retailers, gyms, restaurants, and cinemas
• Workplace pension scheme and life assurance of three times your annual salary
• Employee support and health & wellbeing services
• Well-equipped on-site gym

If you are passionate about housing management and ready to make a positive impact, apply now!

We are an Equal Opportunities & Disability Confident Employer.