Housing Officer

trendnexus sdn bhd; Greater London; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Officer to enhance community engagement and deliver exceptional service. This role involves building strong relationships with residents, addressing their needs, and ensuring their voices are heard. You will actively participate in community events, manage tenancy and neighbourhood issues, and collaborate with partners to provide comprehensive support. With a focus on customer satisfaction and a passion for making a positive impact, this position offers a rewarding opportunity to contribute to the well-being of the community.

Benefits

28 days holiday PLUS Bank Holidays

Generous contributory pension scheme

Private health care

Free life assurance

Access to wellbeing services

Learning and development opportunities

Discounted gym membership

Retail discount scheme

Qualifications

• Proven experience as a Housing Officer in housing management.
• Strong customer service skills with a focus on resident support.

Responsibilities

• Engage with the community and attend local events.
• Provide personalised support and manage tenancy issues.
• Conduct estate inspections and ensure safety compliance.

Skills

Customer Service

Communication Skills

Problem-Solving

Organisational Skills

Job description

Housing Officer

Home based but offices at bpha, Manton Industrial Estate, Bedford (MK41)

From £35,500 (including Car Allowance) depending on skills and experience

Permanent

Full time (37 hours per week)

Role Description:

Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role is all about building strong relationships with our customers, understanding their needs, and providing exceptional service.

As a Housing Officer, you will have the opportunity to work closely with our customers, ensuring they feel supported and valued. You will be out and about in the community, visiting customers, and attending local events to foster a sense of trust and collaboration.

Responsibilities:

• Engage with the community: Be a visible and approachable presence in our neighbourhoods, attending community events and meeting with customers regularly.

• Customer-focused service: Provide personalised support to our customers, ensuring their needs are met and their voices are heard.

• Tenancy and neighbourhood management: Maximise rent and void loss, manage lower-level ASB cases, and ensure tenancy sustainment with a strong customer focus.

• Collaborate with partners: Work alongside internal teams and external partners to deliver comprehensive services to our customers.

• Estate inspections: Conduct regular estate inspections, monitor estate services, and complete fire safety inspections to maintain a safe and pleasant environment.

Requirements:

• Experience: Proven experience as a Housing Officer, with a strong track record of working in housing management.

• Excellent customer service skills: Put the customer at the heart of everything you do, with a genuine desire to help and support our residents.

• Strong communication skills: Effectively communicate with customers, colleagues, and partners, both verbally and in writing.

• Problem-solving abilities: Tackle challenges with a positive attitude and find solutions that benefit our customers.

• Organisational skills: Manage your time effectively to balance community engagement with administrative tasks.

Benefits:

• 28 days holiday PLUS Bank Holidays

• A generous contributory pension scheme

• Private health care

• Free life assurance

• Access to an extensive suite of wellbeing services and tools including a digital gym

• Opportunities for learning and development

• Discounted gym membership

• Retail discount scheme

Closing Date: 21st May 2025

Interview Date: To be confirmed

Join us in making a positive impact in our communities. Apply today and become a key part of our team!