Housing Officer

trendnexus sdn bhd; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Officer to enhance community engagement and support residents. This role involves building strong relationships, managing tenancies, and collaborating with partners to deliver exceptional service. You will be a visible presence in the neighbourhood, conducting inspections and attending events to foster trust and collaboration. With a focus on customer satisfaction, you will tackle challenges positively and ensure a safe and pleasant environment for all. Join this forward-thinking team and make a meaningful impact in the community.

Benefits

28 days holiday plus Bank Holidays

Generous contributory pension scheme

Private health care

Free life assurance

Access to wellbeing services

Opportunities for learning and development

Discounted gym membership

Retail discount scheme

Qualifications

• Proven experience as a Housing Officer with a strong track record.
• Excellent customer service skills and a genuine desire to help.

Responsibilities

• Engage with the community by attending events and meeting customers.
• Provide personalised support and ensure customer needs are met.

Skills

Housing Management Experience

Customer Service Skills

Communication Skills

Problem-Solving Abilities

Organisational Skills

Job description

Role Description

Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role is all about building strong relationships with our customers, understanding their needs, and providing exceptional service.

As a Housing Officer, you will have the opportunity to work closely with our customers, ensuring they feel supported and valued. You will be out and about in the community, visiting customers, and attending local events to foster a sense of trust and collaboration.

Responsibilities

1. Engage with the community: Be a visible and approachable presence in our neighbourhoods, attending community events and meeting with customers regularly.
2. Customer-focused service: Provide personalised support to our customers, ensuring their needs are met and their voices are heard.
3. Tenancy and neighbourhood management: Maximise rent and void loss, manage lower-level ASB cases, and ensure tenancy sustainment with a strong customer focus.
4. Collaborate with partners: Work alongside internal teams and external partners to deliver comprehensive services to our customers.
5. Estate inspections: Conduct regular estate inspections, monitor estate services, and complete fire safety inspections to maintain a safe and pleasant environment.

Requirements

• Experience: Proven experience as a Housing Officer, with a strong track record of working in housing management.
• Excellent customer service skills: Put the customer at the heart of everything you do, with a genuine desire to help and support our residents.
• Strong communication skills: Effectively communicate with customers, colleagues, and partners, both verbally and in writing.
• Problem-solving abilities: Tackle challenges with a positive attitude and find solutions that benefit our customers.
• Organisational skills: Manage your time effectively to balance community engagement with administrative tasks.

Benefits

• 28 days holiday plus Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to wellbeing services and tools including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme

Closing Date: 21st May 2025

Interview Date: To be confirmed

Join us in making a positive impact in our communities. Apply today and become a key part of our team!