Housing Officer

Metropolitan Thames Valley; Greater London, Hemel Hempstead, Broxbourne; Hybrid; GBP 41,000; Full time

Job summary

A leading housing organization is seeking a Local Housing Manager to provide outstanding housing and estate services. The role involves managing relationships with local authorities and addressing complex customer needs. Flexibility in hours and a commitment to community initiatives are essential. This permanent position offers a competitive salary and a range of benefits, including generous leave and a supportive working environment.

Benefits

28 days annual leave plus 8 bank holidays

Enhanced pension with matched contributions

Life assurance cover 3 x your salary

Hybrid Working

Access to extensive learning and training opportunities

Qualifications

• Experience of working in a social housing setting is essential.
• Experience of dealing with customers from different backgrounds.

Responsibilities

• Provide excellent housing & estate services to rented properties.
• Manage relationships with Local Authority and Housing Association partners.
• Handle complex ASB complaints & tenancy management.

Skills

Customer Service

Adaptability

Attention to Detail

Teamwork

Communication

Education

Housing Qualification

Job description

Housing Officer known internally as a Local Housing Manager

Location: CoveringHemel Hempstead & Broxbourne. 1 day to be spent in our Southgate Office N14 6PW

Salary: £40,915 - Full Time 37.5hr working week - Permanent Position

MTVH conducts an annual review of salaries for colleagues. The salary displayed does not reflect any agreements reached during our 2025 review

This role

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. The locality of these properties is based within postcode locationsEN8, EN11, SG12, SG2, CM12, HP2, HP3, WD5 & WD19

As our Local Housing Manager, you will be the front facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 1 day being spent in-house at our Southgate office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can evening work, although this is not common.

This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to complex ASB complaints & cases, estate services, tenancy management, tenancy enforcement and lettings management.

What you'll need to succeed:

• Essential car user
• Experience of working in a social housing setting is essential
• Experience of working within a supported housing environment is desirable
• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential, to really succeed it will be your values and passion that will set you apart.
• At MTVH our values of care, dare and collaborate run through all that we do, we’re looking for people who can demonstrate these behaviours every day of the week.
• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of excellent administration skills & analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising too
• A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills, managing inboxes, keys etc
• Must be willing to work flexible hours as required

Desirable

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. As this is part of MTVH's onboarding process the cost will be paid for by the organisation and a new checked performed every three years.

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Supported family friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we’re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

• Gender
• Ethnicity
• LGBTQ+
• Disability

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.