Group Housing Officer, Islington, London

Social Interest Group; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading organization in housing management is seeking a dedicated Group Housing Officer to oversee housing functions, support residents, and ensure health and safety compliance. This role offers a dynamic environment with opportunities for professional development and a commitment to equity and inclusion.

Benefits

25 days annual leave

Training and development opportunities

Employee Assistance Programme

Life Assurance Scheme

Annual Staff Awards

Qualifications

• Experience in rent collection and managing arrears effectively.
• Proven housing management experience including health and safety.

Responsibilities

• Responsible for housing management functions such as occupancy and charge collection.
• Support Service Managers in the smooth operation of properties.

Skills

Problem Solving

Decision-Making

Organisational Skills

Job description

Are you someone who thrives in a dynamic environment, enjoys problem-solving, and is passionate about making a difference in the lives of residents? If so, this could be the perfect role for you!

Job Title:

Group Housing Officer

Location:

Islington, London with hybrid working including one day in the office and regular visits across our services which may include London, Brighton, Kent, Luton, and Bedford

Shift Pattern:

37.5 hours per week, Monday to Friday 09:00 - 17:00 with some flexibility as required

About the Group Housing Officer role:

We are looking for a dedicated, proactive and experienced Group Housing Officer to join our small, close-knit housing management team. In this role, you will be responsible for housing management functions such as occupancy, charge collection, and health and safety monitoring for residential supported accommodation services.

You will work independently, managing your schedule and priorities, while collaborating with our services. You will support Service Managers in the smooth operation of properties, maintaining high standards of housing management, and supporting residents' needs. Additionally, you will assist in managing and auditing rent accounts to maximize income. This role is ideal if you have a passion for our work and a background in housing management.

What we are looking for in a Group Housing Officer:

• Experience in rent collection and managing arrears effectively
• Proven housing management experience, including health, safety, environment, and anti-social behaviour
• Experience working collaboratively across dispersed teams
• Understanding of welfare benefits and entitlements, including housing benefit
• A proactive approach with decision-making skills to resolve challenges
• Willingness to attend visits to various service locations
• Ability to carry out quarterly health and safety building audits
• Oversee health and safety matters to ensure a safe environment
• Strong organisational skills to prioritise workload with attention to detail
• Alignment with our values of Ambition, Empowerment, Transparency, and Inclusivity

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer:

• 25 days annual leave (full-time equivalent), increasing with service length
• Training, development, upskilling, and progression opportunities
• Employee Assistance Programme including counselling
• Reflective Practice sessions with a therapist to support mental health and wellbeing
• Eligibility for Blue Light Discount Card
• Life Assurance Scheme
• Annual Staff Awards
• Opportunity to be part of an organisation committed to good care and support
• Join a mission-driven organisation focused on empowerment and building partnerships

We are committed to Equity, Diversity, and Inclusion (EDI). We value diverse backgrounds and experiences and encourage applications from all, especially those with lived experience. Our staff Ambassadors help promote inclusivity and support career development outside of daily roles.

Watch our short Theory of Change video to learn how we support people towards a brighter future.

Please note this job advert may close early due to ongoing application screening. We recommend applying promptly.

We conduct an enhanced DBS check as part of our process; some roles may require additional vetting. We encourage applicants from all backgrounds. For questions or support with your application, contact us at [e-mail] or call 020 3668 9270.

Additional information on policies, benefits, and privacy can be found on our website.

Note: We cannot sponsor visas; applicants must have the right to work in the UK.