Customer Partner - Neighbourhoods (Housing Officer)

Goedgy; Exeter; Remote; GBP 30,000 - 40,000; Full time

Job summary

A leading housing provider is seeking a Customer Partner - Neighbourhoods (Housing Officer) to enhance community living. This role involves working closely with customers to address issues and manage projects. The ideal candidate will bring creativity and strong communication skills to the team.

Qualifications

• Proven Housing/Community Development experience.
• Strong customer focus and excellent communication skills.

Responsibilities

• Resolve queries related to community management.
• Identify and manage community projects.

Skills

Customer focus

Communication

Negotiation

Creative problem-solving

Education

Housing/Community Development experience

Job description

Customer Partner - Neighbourhoods (Housing Officer)

Join to apply for the Customer Partner - Neighbourhoods (Housing Officer) role at Edgy Design Studio - Goedgy.com

At Stonewater, we are passionate about proactively managing our communities. The Customer Partners in our Neighbourhoods team play a vital role in building resilient, healthy, and happy communities. We are looking for someone who can bring creativity and problem-solving skills to help us achieve this goal.

This is a frontline role offering an opportunity to work closely with customers and stakeholders to resolve queries related to community management, such as waste and nuisance issues in communal areas. You will also identify and manage community projects to enhance our customers' lives.

The ideal candidate will have proven Housing/Community Development experience, a strong customer focus, high-level communication skills, experience in partnership working, and the ability to find innovative solutions beyond standard processes.

This role is predominantly home-based but requires flexibility to travel within your local area for site visits and court attendance. Travel may also be needed to locations like Coventry or Reading, occasionally requiring an overnight stay.

Key Requirements

• Proven Housing/Community Development experience
• Strong customer focus
• Excellent communication and negotiation skills
• Experience in partnership working
• Creative problem-solving abilities

Appointment is subject to a satisfactory DBS check, references, and valid Right to Work documentation.

About Stonewater

Stonewater is a leading housing provider managing around 40,000 homes and serving 93,000 customers. Our mission is to provide quality homes and services for those whose needs are unmet by the open market. We are committed to diversity and inclusion, being a Disability Confident Employer, and working towards various accreditations.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: Administrative and Support Services