Housing Officer - Midlands Rural Housing

TN United Kingdom; Coalville; Remote; GBP 30,000 - 34,000; Full time

Job summary

A leading provider of rural housing services in the UK is seeking a Housing Officer for a 12-month fixed-term contract. The role focuses on delivering a customer-centered housing management service, primarily in Stratford District and Warwickshire. The ideal candidate will have a strong background in housing law and effective service delivery, ensuring high performance and positive outcomes for residents.

Qualifications

• Experience in delivering customer-centred and effective services.
• Operational knowledge of housing law and management.

Responsibilities

• Provide high-quality customer-focused Housing Management service.
• Deliver housing service to tenants and leaseholders in specified areas.

Skills

Customer Service

Housing Law

Partnership Working

Numeracy

Job description

Housing Officer (Midlands Rural Housing)

(12 months Fixed Term Contract to cover Maternity Leave)

Hours: 35 Hours (Monday to Friday 9am – 5pm with 1 hour for lunch each day)

Salary - £30,294 - £33,660 per annum

Based: Home based – office building located in Coalville, Leicestershire (Patch area - Stratford District and Warwickshire)

About us

Midlands Rural Housing works to promote and provide affordable housing in the Midlands. We are one of the leading providers of rural housing services in the UK, working to create sustainable, affordable homes so that diverse rural communities can not only survive but thrive. We are a group of highly experienced housing professionals who collaborate with government organisations, developers, architects, builders, parish councils, local authorities, and housing providers to enable access to excellent affordable homes in the Midlands.

Midlands Rural Housing is part of emh which includes emh care & support, emh homes and emh sharpes gardening services. Our vision is to be the best social housing and care business in the country, leading the market as service provider and employer.

The role

Responsible for the provision of an efficient, effective and high-quality customer focused Housing Management service to the Rural Housing Associations (RHAs) and Midlands Rural Housing (MRH) whose geographical areas include Warwickshire, Northamptonshire, Derbyshire and Leicestershire. The role will mainly be providing a housing management service to our residents in Stratford District, Warwickshire, although occasionally cover may be required in other areas. To deliver a generic housing service to tenants and leaseholders that focuses on regular contact, speedy intervention on issues, and making a difference to our customers and communities.

The ideal candidate

• A good track record in delivering customer-centred and effective services.
• Detailed operational knowledge and understanding of housing law, housing and leasehold management, income management, and ASB practice management.
• Experience and evidence of good partnership working and outcomes.
• Track record in delivering high performance and meeting set targets.
• A good standard of numeracy and figures, and able to prepare and interpret information and data accurately and judge, assess, and act accordingly.