Housing Officer

Hyperion Partners; Greater London; On-site; GBP 39,000 - 41,000; Part time

Benefits offered by this job

Competitive hourly rate

Immediate start

Potential extension

Dedicated housing team support

Job summary

Hyperion Partners seeks a Housing Officer for a temporary position in London, managing a portfolio of tenancies and delivering a comprehensive housing management service. You will be the main contact for residents, handling tenancy matters professionally and ensuring service standards are met.

The role requires experience in housing management, knowledge of housing legislation and ASB processes, and strong communication skills.

Qualifications

• Previous experience as Housing Officer or in housing management.
• Strong understanding of housing legislation, tenancy management and ASB processes.
• Excellent communication and stakeholder management skills.
• Ability to manage a diverse caseload and work independently.

Responsibilities

• Manage a portfolio of residential tenancies.
• Conduct tenancy sign-ups, reviews, audits, successions, assignments and mutual exchanges.
• Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches.
• Support residents to sustain their tenancies and access relevant support services.
• Carry out estate inspections and identify opportunities for service improvement.
• Work collaboratively with internal teams, contractors and external agencies.
• Manage low-level rent arrears and support income recovery initiatives.
• Respond to resident enquiries and complaints in a timely and customer-focused manner.
• Maintain accurate records and case management notes.

Skills

Housing experience

Housing legislation

Communication skills

Stakeholder management

Independent worker

Problem solving

Housing systems

Microsoft Office

Driving licence

Tools

Housing management software

Job description

Join a respected Housing Association as Housing Officer on a temporary basis.
Location: London
Rate: £28 – £30 per hour
Contract: Temporary
This is an excellent opportunity for a housing professional who is passionate about delivering outstanding resident services, managing tenancies effectively, and contributing to the creation of safe, sustainable communities.

Core focus of the role

As a Housing Officer, you will be responsible for managing a designated patch of properties and delivering a comprehensive housing management service. You will act as the primary point of contact for residents, ensuring tenancy-related matters are handled professionally and efficiently.

Day-to-day of the role

• Manage a portfolio of residential tenancies.
• Conduct tenancy sign-ups, reviews, audits, successions, assignments, and mutual exchanges.
• Investigate and manage anti-social behaviour (ASB) cases and tenancy breaches.
• Support residents to sustain their tenancies and access relevant support services.
• Carry out estate inspections and identify opportunities for service improvement.
• Work collaboratively with internal teams, contractors, and external agencies.
• Manage low-level rent arrears and support income recovery initiatives.
• Respond to resident enquiries and complaints in a timely and customer-focused manner.
• Maintain accurate records and case management notes.

Skills you need

• Previous experience working as a Housing Officer or within a housing management environment.
• Strong understanding of housing legislation, tenancy management, and ASB processes.
• Excellent communication and stakeholder management skills.
• Ability to manage a diverse caseload and work independently.
• Strong problem-solving and conflict-resolution abilities.
• Experience using housing management systems and Microsoft Office.
• Full UK driving licence and access to a vehicle is desirable.

What’s on offer

• Opportunity to work with a well-established social housing provider.
• Competitive hourly rate.
• Immediate start available.
• Flexible temporary contract with potential for extension.
• Dedicated support from the specialist Housing team at Hyperion Partners.