Community Housing Officer – Right-First-Time Service

The Wheatley Group; Dumfries; On-site; GBP 39,000 - 42,000; Part time

Benefits offered by this job

Pension scheme

Leave entitlements

Enhanced parental leave

Dental & optical support

Driving lessons

Staff inclusion networks

Employee assistance programme

Job summary

Wheatley Homes South is seeking a Housing Officer in Mid Galloway, Dumfries and Galloway. The role is 35 hours per week (Mon-Fri) with a temporary contract. A full UK driving licence and the ability to travel across Wigtownshire are essential.

You will manage a broad range of housing services, working with customers and partner agencies to deliver right-first-time solutions and maintain vibrant communities.

Qualifications

• Customer-focused and proactive in local communities.
• Excellent communication and listening skills.
• Able to build trusted relationships with customers and partners.
• Organised, self-motivated and able to manage competing priorities.

Responsibilities

• Manage neighbourhood and arrears, lettings, anti-social behaviour, adaptations and tenancy matters.
• Work with customers, colleagues, contractors and partner agencies to resolve issues and improve satisfaction.
• Ensure compliance with tenancy conditions, policies and regulatory requirements.

Skills

Customer-focused

Strong communication

Independent working

IT skills

Education

CIH Level 3 or equivalent

Tools

Housing IT systems

Job description

Wheatley Homes South is seeking a Housing Officer in Mid Galloway, Dumfries and Galloway. The role is 35 hours per week (Mon-Fri) with a temporary contract. A full UK driving licence and the ability to travel across Wigtownshire are essential.

You will manage a broad range of housing services, working with customers and partner agencies to deliver right-first-time solutions and maintain vibrant communities.