Housing Officer

Caridon Group; Crawley; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is seeking a passionate Housing Officer to join their team. This role involves making a real impact in housing by supporting tenants, managing housing benefits, and leading on Anti-Social Behaviour cases. You will collaborate with external agencies to ensure residents receive the necessary support. The company values innovation, compassion, and integrity, and offers a friendly, inclusive environment where you can grow your career. With a competitive salary and a comprehensive benefits package, this opportunity is perfect for someone looking to make a difference in people's lives.

Benefits

Health benefits package

Company events

Competitive pension plan

Discount platform

Generous annual leave

Qualifications

• Experience working in housing and providing services to social housing residents.
• Knowledge of housing legislation and ability to assist with Housing Benefit claims.

Responsibilities

• Focus on tenant sign-ups, support, and housing management.
• Lead on Anti-Social Behaviour cases and manage communications.

Skills

Effective Communication

Written Communication

Numeracy Skills

Basic IT Skills

Knowledge of Housing Legislation

Experience in Housing Services

Partnership Building

Job description

This position is no longer open for applications

Salary: GBP25000 - GBP27000 per annum

Join the Caridon Property Team: Make a Real Impact in Housing!

At Caridon Property, we’re not just a leading provider of social housing—we’re on a mission to make a difference. Founded in 2009, we’ve already provided homes for over 15,000 tenants and offer an award-winning service to both tenants and landlords. Our purpose is clear: to break the mould in social housing by offering homes to people in real need.

We believe in challenging conventional ideas and pushing the boundaries of what’s possible in housing. Our vision is to become the leading provider of innovative, creative, full-service home solutions, and we’re looking for passionate people to join us on this journey.

Job Title: Housing Officer

Salary: £25,000 to £27,000 per annum

Location: Sutherland Quarters, Russel Way, Three Bridges RH10 1ET

Hours: 40 hours per week Monday to Friday 9am-6pm with 1 hour unpaid break, with availability for call outs on rota

Contract Type: Full Time

The role

You will be part of a team that focuses on tenant sign-ups, support, and housing management, ensuring timely interviews and risk assessments with prospective clients. Responsibilities include assisting tenants with Housing Benefit claims and accessing relevant benefits, while collaborating with external agencies to meet tenants' broader needs.

The candidate will lead on Anti-Social Behaviour (ASB) cases, prioritisinghigh-risk situations, and managing communications among all parties involved. They are expected to contribute to service improvement by ensuring compliance with ASB policy and legislation. Collaboration with partner agencies is crucial for safeguarding residents and effectively addressing ASB.

This post is subject to an Enhanced Criminal Record Check

What are we looking for?

• Ability to listen and communicate effectively
• Good written communication and numeracy skills
• Basic IT skills
• Full clean UK Driving License (not required but preferred)
• Knowledge of Housing Legislation
• Experience working in housing and providing services to social housing residents
• Experience building strong partnerships with agencies like social services, police and local authority

Why join our team?

Working with Caridon means your part of a team committed to making a positive impact on people’s lives. You’ll not only grow in your career, but also contribute to transforming housing solutions in the UK. At Caridon, we believe in nurturing talent. Our friendly and inclusive team ensures that you feel supported every step of the way. Whether you’re just starting out or looking to advance your career, we provide ample opportunities for growth.

Our Values:

• Innovation: We embrace new ideas and creative solutions in everything we do
• Compassion: We are dedicated to supporting our clients and creating safe, comfortable homes for those in need
• Integrity: Honesty and transparency are the heart of our business

What is in it for you?

• Health benefits package including life cover and cash back plan on medical treatments
• Company events including team-building activities and Christmas parties
• Competitive company pension plan
• Discount platform on favourite brands and services
• Generous 33 days of annual leave allowance

Diversity and Inclusion

We, at Caridon, strive to create a workplace where everyone feels valued, can be themselves, and an opportunity to reach their full potential. We celebrate diversity and support our colleagues through various initiatives and staff networks. Our commitment is to build a strong, diverse workforce and foster an inclusive environment where everyone can thrive

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