Housing Officer

TRI CONSULTING LIMITED; London; On-site; GBP 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Housing Officer to join their team in West London. This role offers an opportunity to provide essential housing management services, ensuring residents' needs are met with empathy and professionalism. You will work collaboratively with various teams to support tenants in maintaining their tenancies, addressing their concerns, and managing properties efficiently. If you possess exceptional customer service and communication skills, and are passionate about making a positive impact in the community, this part-time position is perfect for you.

Qualifications

• Experience as a Housing Officer is essential.
• Exceptional customer service and communication skills.

Responsibilities

• Provide empathetic housing management service and maintain communication with residents.
• Manage void properties and coordinate repairs with asset management.

Skills

Customer Service Skills

Communication Skills

Housing Management

Job description

Join to apply for the Housing Officer role at TRI CONSULTING LIMITED.

This is a temporary, ongoing position based mainly in West London, within a large housing association.

Key Responsibilities

1. Provide an empathetic and personal housing management service, maintaining regular communication and meetings with residents, ensuring their issues are resolved appropriately.
2. Work independently and as part of a team, including the customer service centre and asset management teams, to support residents in maintaining their tenancies and ensuring their well-being.
3. Follow safeguarding procedures, work with external authorities, and ensure tenancies are managed effectively, including addressing unacceptable behavior constructively.
4. Manage void properties to be ready for letting promptly, following proper lettings procedures and maintaining an effective audit trail.
5. Identify support needs of tenants and coordinate with partners to provide necessary assistance at the start of tenancy.
6. Authorize work orders within budget, coordinate with asset management for repairs, and ensure timely resolution of complex issues.
7. Accurately account for services, set fair service charges, and arrange home visits to understand residents' needs, including ordering repairs and recording necessary information.

Essential Skills and Experience

• Previous experience as a Housing Officer is essential.
• Exceptional customer service skills.
• Excellent communication skills.

Additional Details

Seniority Level: Entry level

Employment Type: Part-time

Job Function: Other

Industries: IT Services and IT Consulting