Housing Officer

Housing Associations Limited.; City of Edinburgh; Sur place; GBP 26 000 - 36 000; Plein temps

Résumé du poste

VHA is seeking a Housing Officer to deliver high-quality housing management services across our tenancy portfolio in Edinburgh. You will work in frontline service delivery, manage voids, arrears, antisocial behaviour, and neighbourhood issues, while representing the organisation in the community.

The role requires a driver with access to a vehicle, the ability to work independently and as part of a team, and the aim of achieving positive outcomes for tenants and partner agencies.

Qualifications

• Applicants should be a car driver and have use of a vehicle.
• Experience in housing management preferred.

Responsabilités

• Voids and allocations management.
• Arrears management.
• Anti-social behaviour handling.
• Neighbourhood issues resolution.
• Work with partner agencies to achieve outcomes.

Description du poste

Reporting directly to your locality Housing Team Leader, you will be responsible for providing an efficient and effective front-line service, delivering high quality housing management services to VHA’s tenants across all tenure types and support, manage and develop the Senior Sheltered Housing Coordinator within your area of responsibility.

You will deliver excellent performance results that meet the strategic objectives of VHA within a culture that demands high level tenant engagement, therefore you will be visible and well known within the communities in which you work.

You will deliver high quality, responsive services offering personalised solutions for our tenants, reporting colleagues and the communities in which you work.

You will be naturally customer focused and have a 'can do' attitude to ensure that our customers’ experience of services remain positive. You will understand the importance of working with our partner agencies to achieve great outcomes for the organisation and our tenants.

You will work with colleagues from a variety of backgrounds with an approachable and solution-oriented style; keen to support and drive the development of a positive working culture across the organisation and able to represent the organisation in all that they do.

Closing date for applications

Thursday 22nd October 2026, 23:59

Full salary & employment details

Due to a vacancy in our housing management team we are looking to fill a Housing Officer post on a permanent basis.

Applicants should be a car driver and have use of a vehicle. The post attracts an essential user car allowance.

The post will cover all aspects of housing management. Voids and allocations, arrears management, anti-social behaviour and general day to day neighbourhood issues.

You will need to be a team player but be able to work effectively on your own and be able to manage a portfolio of properties efficiently.

You will also be customer service focussed but be able to enforce Viewpoint’s policies and procedures.

This is a great opportunity for someone looking to either progress their career in housing or to move disciplines within Viewpoint.

Training will be provided.

For an informal chat, please contact Glynis Morris, Housing Manager or Shirelle White, Housing Team Leader on 0131 668 4247 option 2