Housing Officer - Mid Sussex

Southern Housing; Brighton; Híbrido; GBP 26.000 - 34.000; Jornada completa

Descripción de la vacante

Southern Housing is seeking a Housing Officer to join the Resident Experience team in Brighton. The role focuses on sustaining tenancies, delivering housing support, and improving community wellbeing across Brighton and surrounding areas.

The job combines office days with remote work and regular travel to communities, delivering proactive, customer-focused housing services. You will work closely with residents and internal teams, enforcing tenancy policies, and promoting safe, well-maintained

Formación

• Experience in housing environment, including dealing with nuisance/harassment in housing management.
• Knowledge of relevant tenancy legislation and enforcement processes.
• Excellent communication skills across channels and with stakeholders.
• Ability to work in an agile, team-based environment and manage conflicting deadlines.
• Full UK driving licence and access to a vehicle for regular travel across communities.

Responsabilidades

• Conduct pre-void inspections and facilitate property viewings to minimise void turnaround times.
• Manage tenancy enforcement processes, including notices and court attendances where required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards and wellbeing.
• Support income recovery by collaborating with the Income Team to maximise rent collection.
• Ensure health and safety compliance, including inspection access and risk assessments.

Conocimientos

Housing environment experience

Nuisance & harassment knowledge

Legal knowledge (tenancy enforcement)

Communication skills

Teamwork

UK driving licence

Descripción del empleo

We’re looking for a Housing Officer to join our dedicated Resident Experience team. You'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live.

Principal duties and responsibilities include, but are not limited to:

• Conduct pre-void inspections and property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents.
• Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required.
• Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing.
• Support income recovery by working alongside the Income Team to maximise rent and service charge collection.
• Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions.

This is a full-time opportunity, working 35 hours a week operating on a hybrid basis. The successful candidate will be based at our Brighton office, Courtney King House, two days a week, with the remaining time spent working remotely and travelling across Brighton & Hove, Crawley and Lewes to support residents and service delivery.

What you’ll need:

• Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement.
• Proven experience of following processes, using initiative, and delivering excellent customer service.
• Professional curiosity to identify residents with complex support needs.
• Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
• Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
• Ability to work effectively as part of a team, working in an agile environment.
• A full UK driving licence and access to a vehicle is essential, as this role requires regular travel across our communities, home visits, and attendance at various locations.

Advert closing date: 15th October 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).