Assistant Housing Services Officer

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 36,517 - 39,921; Full time

Job summary

The Scottish Federation of Housing Associations in Glasgow is seeking a self-motivated, customer-focused individual to join their Housing Services Team. In this full-time role, you will support customers in areas like rent management, property repairs, and tenant allocations.

The ideal candidate will have strong communication skills and a desire to learn while embodying the values of respect, integrity, and excellence. The position offers training and development opportunities, making it suitable for new graduates.

Salary ranges from £36,517 - £39,921, with normal working hours of 35 hours per week, Monday to Friday.

Qualifications

• Customer-focused individual with exceptional communication and organisational skills.
• Proven experience in a customer-oriented role.
• Eager to learn and demonstrate values of respect, integrity, collaboration, and excellence.

Responsibilities

• Support customers with managing their rent accounts.
• Arrange property repairs and maintenance.
• Help manage empty properties.
• Assist with new tenant allocations.
• Look after estates and neighbourhoods.

Job description

We are looking for a self‑motivated, customer‑focused person with exceptional communication and organisational skills to join our Housing Services Team.

You will thrive in a performance‑driven environment where delivering excellent results and outstanding customer care is at the heart of what we do.

Responsibilities

In this role, you will help deliver essential housing services, including:

• supporting customers with managing their rent accounts
• arranging property repairs and maintenance
• helping manage empty properties
• assisting with new tenant allocations
• looking after our estates and neighbourhoods

Every day will bring something different, and you will play a key part in supporting our customers and our communities.

We are looking for someone with proven experience (not necessarily in housing) who is eager to learn, seek out knowledge, and consistently demonstrate Pineview’s values — treating others with respect, acting with integrity, working collaboratively for our community, and striving for excellence in everything they do.

You will receive full training and ongoing support to help you grow your skills and develop your career. This role may also suit a graduate trainee looking to build a future in housing.

If this sounds like the right fit for you, we would love to hear from you! Please download an application pack from the News section of our website: www.pineview.org.uk

Closing date for applications

Monday 25th May 2026, 12:00

Full salary & employment details

Salary: £36,517 - £39,921
Grade: EVH 6
Normal hours of work are 35 per week, worked over 5 days, 9am-5pm, Monday to Friday, exclusive of a one‑hour lunch break (the office closes at 4pm on a Friday).

Job Type

Full Time

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