Housing Officer

Hilldale Housing Association Limited; Birmingham; Remote; GBP 32,000; Full time

Job summary

A leading organisation in housing solutions is seeking a dedicated Housing Officer to enhance the support provided to tenants across the Midlands. This remote role requires a strong focus on customer service, accountability, and effective collaboration within a supportive team. You will play a critical role in maintaining successful tenancies while contributing to the growth and reputation of the organisation.

Benefits

Additional leave

Company pension

Employee discount

Life insurance

Sick pay

Store discount

Work from home

Qualifications

• Experience in the housing sector required (minimum 1 year).
• Passion for housing management services.
• Ability to work independently and as part of a team.

Responsibilities

• Deliver a high-quality housing management service.
• Support tenants in maintaining successful tenancies.
• Engage in virtual meetings and occasional travel for team needs.

Skills

Customer-focused service

Accountability

Collaboration

Job description

Full job description
Hilldale Housing Association is a small organisation that grew up in the Northwest but now has a national reach. We are part of the Change Housing Group that aims to support and develop smaller organisations by improving and growing their businesses and housing solutions to enable more people to live independently.

We are continuously evolving our services to enhance the support we provide to tenants, while also strengthening our organisation to enable further growth and investment—ensuring we can meet the needs of those seeking to live independently with tailored support.

We are seeking a dedicated and proactive Housing Officer to join our Housing Services team. Our tenants are at the heart of everything we do, and we are committed to always acting in their best interests. This role is ideal for someone with a passion for delivering excellent housing management services, a strong sense of accountability, and the ability to work independently while remaining a key part of a supportive and collaborative team.

You will be responsible for delivering a high-quality, customer-focused housing management service across the Midlands, supporting tenants in maintaining successful tenancies and ensuring our homes and communities remain safe and well-managed.

This is a remote role, however, you will be fully supported by our wider Housing team and expected to engage in regular virtual meetings. Occasional travel to our Head Office in Salford will be required for team meetings, training, or other business needs. We are looking for someone who can work alongside partners to improve services and help Hilldale grow and enhance its reputation across your region as a provider of housing solutions for people who need support to live independently.

The role will be homebased but require visits to sites across The Midlands (including Stoke, Birmingham, Leicester and Nottingham) therefore you will need to be able to travel with expenses paid.

The post is full time working 37.5 hours over 5 days per week.

In the last year Hilldale have gone through significant change and challenge which has built a firm foundation for the future. Our focus now is to use that platform to develop a more efficient and high quality service by developing our people but also by listening and responding to the needs of Tenants and those we work closely with.

If you feel as though you can bring something special to our team then we want to hear from you . It’s a difficult and demanding role but one where the right person can make a big impact and have a say and influence on the future of Hilldale.

The full time equivalent salary is £31,950.

For an informal chat contact:

Emma Jones – Housing Services Manager -07359 229 563 or email [e-mail]

To Apply email your CV to [e-mail]

We reserve the right to close this vacancy early if we have received a sufficient number of applications.

Job Type: Permanent

Pay: £31,950.00 per year

Additional leave
Company pension
Employee discount
Life insurance
Sick pay
Store discount
Work from home
Schedule:

Monday to Friday
Experience:

Housing Sector: 1 year (required)
Work Location: On the road

Job Overview