Housing Officer

Golden Lane Housing Limited; Manchester; Remote; GBP 25,000 - 35,000; Full time

Job summary

Golden Lane Housing Limited seeks a Housing Officer to deliver housing management services to tenants with learning disabilities and autism within a defined area. This homebased role involves supporting tenant wellbeing, managing financial controls, and ensuring compliance with service standards, necessitating strong interpersonal skills and a commitment to providing high-quality support.

Qualifications

• Good interpersonal skills to build relationships and partnerships.
• Proven experience in target-driven roles.
• Experience in service roles within housing or care sector.

Responsibilities

• Ensure housing management services are delivered to tenants.
• Support tenant wellbeing and manage financial controls.
• Collaborate with various stakeholders to meet service standards.

Skills

Interpersonal skills

Customer conflict management

Problem-solving

Customer service

Technical proficiency

Education

Member of Chartered Institute of Housing

Job description

Job title:Housing Officer

Responsible to:Regional Housing Manager

Responsible for:Supporting tenants with LD and Autism within a specific geographical area.

Purpose:
The Housing Officer is responsible for ensuring that housing management services are delivered to GLH tenants for a defined patch of tenancies, ensuring a high quality of service that meets RSL and consumer standards.

Supporting tenant wellbeing working with a range of internal and external stakeholders and will support the wider organisation in the delivery of Our Plan goals.

The role is key to the operational delivery and management of financial controls making sure that everything we do is sustainable and provides a platform to develop growth and that the processes we use will identify risk and drive best practice, developing plans that support the well-being of our tenants.

Location:
Homebased with frequent travel within specified geographical area. Occasional travel to Manchester Office

Candidate requirements

Personal Specification

Essential

• Good interpersonal skills, empathy and understanding with the ability to build positive relationships and partnerships
• Dealing effectively with potentially difficult situations & managing customer conflict
• Proven experience hitting targets within a target driven role
• A working knowledge of the supported housing sector desirable
• Experience working in a service role, preferably within the housing or care sector.
• Strong customer service skills with the ability to communicate effectively
• Proven problem-solving abilities and the capacity to work autonomously
• Proficiency in technology and a willingness to adapt and learn
• A full driving license and access to your vehicle are essential

Desirable

• Member of Chartered Institute of Housing or working towards qualification