Housing Officer

JR United Kingdom; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in property services seeks a Property Manager in Birmingham to manage a diverse portfolio. The role involves building strong client relationships, ensuring compliance, and delivering high-quality service in social housing. Join a values-driven team with ample opportunities for professional development and a supportive work environment.

Benefits

Healthcare benefits

25 days holiday plus bank holidays

Pension scheme

Extra day off for birthdays

Study support for professional development

Company sick pay improvement

24/7 mental health support

Volunteering day for charity

Employee recognition platform

Qualifications

• Prior experience in residential property management or social housing.
• Understanding key housing legislation and managing tenancy lifecycles.
• Ability to manage workload across a diverse portfolio.

Responsibilities

• Manage a diverse portfolio of social housing, maintaining client relationships.
• Oversee month-end reporting and collaborate with internal teams.
• Identify performance improvements and support client onboarding.

Skills

Client-facing skills

Communication

Problem-solving

Organizational skills

Job description

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At Centrick, we’re committed to delivering outstanding property services that genuinely make a difference. As our portfolio of social housing continues to grow, we are looking for a dedicated and capable Property Manager to take ownership of a diverse portfolio and ensure our clients and residents receive a consistently high standard of service.

This is a fantastic opportunity for someone with experience in residential property management who thrives on building strong relationships, delivering operational excellence, and has a proactive, solutions-focused approach. While this is primarily a tenancy-focused role, the successful candidate will need to demonstrate a rudimentary understanding of building management, with support from our wider Building & Estate Management (B&EM) team.

What You’ll Be Doing:

• Supporting the Head of Asset Management to build and maintain strong relationships with clients, contractors, and internal teams, helping to position Centrick as a trusted and professional property partner.
• Managing your allocated social housing portfolio in line with agreed service levels and KPIs, acting as the central point of contact for both the client and key internal stakeholders.
• Overseeing the smooth delivery of month-end client reporting, collaborating with Tenancy Services, Client Accounts, and other departments to ensure accuracy and transparency.
• Reviewing portfolio performance and proactively identifying areas for improvement, escalating issues where necessary and driving forward resolutions.
• Contributing to internal management meetings and representing the business in external client meetings, helping to embed a strong service-led approach across all partnerships.
• Assisting in the onboarding of new clients and property portfolios, ensuring all operational aspects are carefully transitioned and aligned with Centrick’s service delivery standards.
• Collaborating with the Building & Estate Management team to ensure a basic level of site oversight, compliance, and building-level reporting is maintained across your sites.

What We’re Looking For:

• Prior experience in residential property management, ideally with exposure to social housing or local authority relationships.
• Excellent client-facing and communication skills, with the ability to manage expectations and build credibility.
• Confident managing tenancy lifecycles, understanding key housing legislation, and working to set KPIs.
• A proactive and well-organised individual with a problem-solving mindset.
• A basic understanding of building compliance, site inspections, and estate-level reporting is desirable.
• Comfortable using property management systems and reporting tools (training will be provided).
• Ability to manage and prioritise workload across a diverse portfolio.

What’s in it for you?

We’ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you’ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development.

• Health and Wellbeing: With Medicash, you can access a virtual GP service, get help with alternative therapies or claim back optical or dental expenses, ensuring your health and well-being are always a priority.
• Rest and Adventure: Enjoy 25 days of holiday allowance plus bank holidays.
• Future Security: We have a generous scaling pension scheme, allowing you to save for your future.
• Celebrate Your Day: Take an extra day off on us for your birthday!
• Extra Time: Your holiday allowance increases with your length of service.
• Investing in Your Skills: We support your growth and development with study support.
• Looking After You: Company sick pay increases with your length of service with roles at Centrick, because your well-being matters to us.
• Your Wellbeing Matters: We offer 24/7 mental health support and complementary counselling sessions.
• Giving Back: We believe in community and giving back. Enjoy one volunteering day for charity, allowing you to make a difference in a cause you care about.
• Perkbox: We love this interactive platform which allows us to recognise peers and receive monthly rewards which we can use in a multitude of ways.

At Centrick inclusivity and diversity aren't just words to us—they're the core of who we are! We’re all about building a team that celebrates every background and story, so our hiring process is all about welcoming people from all walks of life. We want every candidate to feel valued, respected and supported every step of the way.