Housing Manager

Two Rivers Housing; Newent; On-site; GBP 44,000; Full time

Job summary

An established industry player is seeking a passionate Housing Manager to lead a dedicated team in delivering exceptional neighbourhood management services. This role is pivotal in advocating for tenants, ensuring they have access to the support they need. You will work collaboratively with local partners, develop action plans, and foster a culture where tenants' voices are prioritized. Join this mission-driven organization and make a tangible difference in the lives of many by creating warm, safe, and affordable homes for all.

Qualifications

• Proven experience in housing or tenancy services.
• Ability to lead and motivate teams effectively.

Responsibilities

• Manage customer-focused services across neighbourhood management.
• Develop neighbourhood action plans for positive tenant outcomes.

Skills

Leadership

Housing Services Experience

Knowledge of Legislation

Listening Skills

Job description

Join to apply for the Housing Manager role at Two Rivers Housing

Details

• Location: Newent, Gloucester
• Salary: £44,000 per annum
• Type: Permanent, Full-time (37 hours/week)

Introduction

Come make a real difference as one of our Housing Managers!

Everyone should have a warm, safe, and affordable home. As our Housing Manager, you’ll play a vital role in making this a reality for thousands of people in our communities.

Role Overview

The housing team is central to our organisation. You’ll lead your team in providing exceptional, customer-focused, neighbourhood management services. Working closely with the Head of Neighbourhoods, you’ll foster a human-centric culture where tenants’ voices are heard and acted upon.

You’ll develop and implement plans that focus on early intervention and prevention, helping tenants avoid crises and maintain tenancies.

Key Responsibilities

1. Manage and supervise customer-focused services across neighbourhood and estate management and supported living services.
2. Develop neighbourhood action plans that deliver positive outcomes for tenants and communities.
3. Collaborate with local and national partners to ensure tenants receive necessary support, advocating on their behalf.

Candidate Profile

• Inspirational leader capable of motivating teams and achieving ambitious goals.
• Experience in housing or tenancy services with knowledge of relevant legislation and regulations.
• A dedicated advocate for tenants, committed to putting tenants first.
• Excellent listening skills and the ability to act on feedback.

About Our Team

Our housing team is fundamental to our mission, advocating for tenants and ensuring community well-being. We’ve redesigned our services to be more present and responsive in neighbourhoods, focusing on problem-solving and collaboration with partners.

About Us

Trust is our core value—shaping relationships, decisions, and our service. We aim to create a sense of community and belonging, ensuring tenants and staff alike feel valued and at home.

Additional Details

• Seniority Level: Mid-Senior
• Employment Type: Full-time
• Job Functions: Customer Service, Management
• Industries: Civic and Social Organizations, Non-profit