Senior Housing Manager

TN United Kingdom; Cardiff; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An innovative housing association in Wales is seeking a Senior Housing Manager to lead a dedicated team and shape the future of community housing. This role blends operational leadership with strategic influence, offering a unique opportunity to mentor and develop staff while implementing a strengths-based tenancy support model. You'll work closely with local authorities and community partners to address key issues, ensuring tenants feel safe and supported. If you're ready to make a significant impact and take the next step towards a Head of Service role, this is the opportunity for you.

Qualifications

• Experience in operational leadership within housing or community services.
• Strong ability to mentor teams and drive strategic initiatives.

Responsibilities

• Lead a team of 16 in delivering a people-first housing service.
• Champion a community-focused approach and improve tenant relationships.

Skills

Team Leadership

Strategic Thinking

Community Engagement

Process Redesign

Data Analysis

Education

Degree in Social Sciences or related field

Job description

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Ready to step up and shape the future of community housing?

Looking for that crucial next step on your way to becoming a Head of Housing?

We're recruiting a Senior Housing Manager for one of Wales' most forward-thinking housing associations - a bold, values-led organisation that's reimagining what great community housing looks like.

This role is the perfect blend of operational leadership and strategic influence, giving you a platform to grow your experience at the top table while still being close enough to the people and places that matter.

You'll lead a brilliant, place-based team through an exciting new chapter, embedding one of the first joined-up, strengths-based tenancy support models in South Wales.

The important bits:

Senior Housing Manager

Pontypridd (3 office days per week)

What you'll be doing as a Senior Housing Manager:

• Lead and support a team of 16, including two Team Leaders, helping them deliver a housing service that genuinely puts people first, from tackling ASB to managing empty homes and everything in between
• You'll be more than a manager - you'll be a mentor, a strategic thinker, and a connector, helping your team thrive and your service evolve
• You'll help redesign processes so they're less rigid, more human, and easier for both tenants and staff to navigate
• You'll be a coach and connector - helping your team build stronger relationships with tenants, partners, and each other
• Champion a new community-focused approach, bringing teams together across boundaries to provide joined-up, person-centred support
• Work hand-in-hand with local authorities, police, social care and elected members to tackle the big stuff - anti-social behaviour, neighbourhood issues, fly tipping and more
• Make sure tenants feel safe and heard by owning health & safety responsibilities and creating a culture where people speak up and act fast
• You'll use data and feedback not just to hit KPIs - but to make services better, fairer and more responsive

This isn't just your next job. It's a genuine stepping stone into a Head of Service role - one with purpose, profile, and impact.

Does this Senior Housing Manager role in Pontypridd sound like the opportunity you've been waiting for? Or perhaps you know someone perfect for it?

Get in touch with Rich Thomas at Moxie People for the full candidate pack or a confidential chat.