Housing Manager

Visual Geac; Newent; On-site; GBP 44,000; Full time

Job summary

Join a forward-thinking organization as a Housing Manager, where you'll lead a dedicated team to provide exceptional neighborhood management services. This role is crucial in ensuring that tenants have a warm, safe, and affordable home. You will inspire your team while collaborating with local partners to advocate for tenants' needs. With a focus on community engagement and support, you will play a vital role in enhancing the lives of residents. If you are passionate about making a difference and have the skills to drive positive outcomes, this is the perfect opportunity for you.

Qualifications

• Experience in a tenancy or housing environment.
• Ability to motivate and inspire a team.

Responsibilities

• Coordinate customer-focused services across neighborhood management.
• Develop effective neighborhood action plans.

Skills

Team Management

Customer Service

Housing Legislation Knowledge

Communication Skills

Job description

Job Title: Housing Manager

Location: Newent, Gloucester

Salary: £44,000 per annum

Type: Permanent, Full-time (37 hours per week)

Closing Date: 18th May 2025

Introduction

Come make a real difference as one of our Housing Managers! Everyone should have a warm, safe, affordable home. As our Housing Manager, you'll play a key role in making this a reality for thousands of people in our communities.

About the Role

The housing team is the heartbeat of our organization. As our Housing Manager, you'll inspire your team to provide exceptional, customer-focused, neighborhood management services. You'll work closely with the Head of Neighbourhoods to embed a human-centric culture where tenants' voices are heard and acted upon.

You will support the development and delivery of plans that provide early intervention and prevention, helping tenants to avoid crisis and maintain their tenancies.

Responsibilities

1. Coordinate, manage, and supervise customer-focused services across neighborhood and estate management and supported living services.
2. Develop and manage effective neighborhood action plans for positive tenant and community outcomes.
3. Collaborate with local and national partners to ensure tenants receive necessary support, advocating for tenants to access help.

Candidate Profile

• An inspiring manager capable of motivating their team and delivering ambitious objectives.
• Experience in a tenancy or housing environment with knowledge of neighborhood services, housing legislation, and regulations.
• A customer champion who prioritizes tenants and fosters this ethos within their team.
• Excellent listening skills, with the ability to act on feedback effectively.

About Our Team

The housing team is vital to our organization, advocating for tenants and providing localized services. We have restructured to spend more time in neighborhoods, focusing on problem-solving and collaboration to benefit tenants and communities.

About Us

Trust is our foundation—building relationships, making decisions, and demonstrating integrity. We aim to create a sense of community, security, and belonging, ensuring everyone feels at home with us.