Housing Manager

Home Group; Newcastle upon Tyne; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

34 days leave

2 volunteering days

Pension matching up to 7%

Life insurance 3x salary

Instant pay with Stream

Discounts program

Job summary

Home Group in the United Kingdom is seeking a community-focused housing professional to build trusted relationships with customers across your patch and local communities. You’ll take ownership of housing issues from first contact through to resolution, and manage anti-social behaviour cases to keep neighbourhoods safe and welcoming.

You’ll inspect estates, work with contractors to keep homes compliant, and collaborate with partners to support customers while protecting income for reinvestment

Qualifications

• Housing management experience or similar customer-focused role.
• Confidence handling anti-social behaviour and complex customer situations.
• Knowledge of housing law, safeguarding, and sustaining tenancies.
• Strong organisation skills and ability to own cases from start to finish.
• Full driving licence and access to a vehicle.

Responsibilities

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Skills

Housing management

Customer service

Anti-social behaviour

Housing law

Safeguarding

Tenancy sustainment

Organisation

Driving licence

Job description

Home, a place where you belong

You’ll shape safe, welcoming neighbourhoods where people feel proud to live. This is a role where your decisions matter, your relationships count, and your days are never the same. If you enjoy being out in communities, solving problems early, and working with people who genuinely care, this is a move that gives you purpose, trust, and the space to do your best work.

• Salary £32,000 per annum plus 34 days leave, rising to 39, and 2 paid volunteering days each year.

What You’ll Do

• Build trusted relationships with customers across your patch and local communities.
• Take ownership of housing issues from first contact through to resolution.
• Manage anti-social behaviour cases early to keep neighbourhoods safe and welcoming.
• Carry out estate inspections and work with contractors to keep homes compliant.
• Work with partners to support customers and protect income for reinvestment.

Why join us

You’ll be supported by great people in our fabulous Home Group culture, where kindness, collaboration, and doing the right thing matter. You’ll have room to grow, try new things, and build a long-term career, with learning encouraged at every stage. You’ll be trusted to work in a way that suits you, while making a real difference every day. Be part of one of the UK’s Great Places to Work! We can’t offer a CoS for this role.

You have

• You have experience in housing management or a similar customer focused role.
• You have confidence managing anti-social behaviour and complex customer situations.
• You have knowledge of housing law, safeguarding, and sustaining tenancies.
• You have strong organisation skills and take ownership from start to finish.
• You have a full driving licence and access to a vehicle.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You’ll spend three days a week working in the community in Deckham and two days a week in the office.
• Permanent, full time (37.5 hpw)
• You need a vehicle insured for business use, and we pay your mileage.
• You need an Enhanced DBS check that we pay for.

What’s in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”) and the option to buy 5 more each year
• 2 paid volunteering days each year
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more

Finally

For reasonable adjustments email [email protected].