Housing Management Support Worker

Rethink Mental Illness; Leek; On-site; GBP 21,000 - 27,000; Full time

Job summary

Rethink Mental Illness is seeking a Housing Management Support Worker for its Staffordshire Additional Housing Management Service. You will provide person-centred, housing-related support to adults 18+ with mental health needs to help them access and maintain accommodation.

You will work closely with the Service Manager to assess needs, plan support, liaise with external services, and help individuals move toward independent living within the community.

Qualifications

• Must have access to a vehicle and hold a full UK driving licence.
• Must have valid business-use motor insurance.
• Experience as Housing Support Worker/Support Worker or similar in social care.

Responsibilities

• Provide key-worker support to a small caseload and help individuals build independence.
• Support people with daily living skills and accessing community services.
• Encourage positive wellbeing and confidence.
• Plan, review and assess support and safety plans.
• Keep accurate records and update internal systems.
• Liaise with partner agencies and mental health teams to ensure right support.
• Represent the service at community events and forums.
• Maintain professional boundaries and follow safeguarding procedures.

Skills

Active listening

Empathy

Communication

Organisation

Job description

Our Staffordshire Additional Housing Management Service is a supported housing service for adults 18+ experiencing mental health difficulties who need help to access, maintain, or sustain accommodation. The service provides safe, high-quality housing alongside personalised tenancy and housing-related support, helping individuals develop independent living skills, manage their mental health, maintain their tenancy, and reduce the risk of homelessness. Support includes budgeting, accessing benefits, managing daily living tasks, engaging with local services, and building confidence and social inclusion. The service takes a recovery-focused, person-centred approach, enabling people to achieve greater independence and move towards long-term stable living within the community. What you will do and achieve as a Housing Management Support Worker: You'll join a supportive team helping adults with mental health needs or housing challenges to build independence and successfully maintain their accommodation. Working closely with the Service Manager and your colleagues, you'll provide person-centred, housing-related support and connect individuals with the right external services to help them move forward confidently toward independent living. Support People Every Day

• Provide key-worker support to a small caseload and help individuals build independence.
• Support people with daily living skills and accessing community services.
• Encourage positive wellbeing and confidence.
• Plan, Review & Assess Support
• Complete needs assessments and create person-centred support and safety plans.
• Review progress regularly and help people work toward their goals.
• Work with Partner Agencies
• Liaise with mental health teams, community groups and other agencies to ensure individuals get the right support.
• Represent the service at community events and forums.
• Promote Safety & Good Practice
• Contribute to safeguarding, follow lone-working procedures, and report incidents appropriately.
• Maintain professional boundaries and uphold the Rethink Mental Illness Code of Conduct.
• Keep Records & Support the Team
• Keep accurate records and update our internal systems.
• Share information with colleagues, support team goals, and contribute to service improvements.
  Applicants must have access to a vehicle, hold a full UK driving licence, and have valid business-use motor insurance., Housing Support Worker/Support Worker experience.
• A good listener, empathetic, understanding, kind, patient and willing to learn
• Can demonstrate behaviours consistent with the values of the Charity.
• Experience of providing support to people with a mental illness; or experience of providing care and/or support services within another social care setting in either a paid or voluntary capacity
• Excellent administration, organisation and planning skills.
• Competent in the use of IT systems including Microsoft applications, email and internet.