Mental Health Support Worker

Tabitha 365 CIC; Gateshead; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Sleep-ins & night enhancements

Induction training

Supervision & support

Career progression

Stable rotas

Digital care systems

Job summary

Tabitha 365 CIC is a specialist mental health support provider delivering person-centred supported living and community-based services for adults with complex mental health needs. This role offers 1:1 and small-team support in homes or supported accommodation, with a focus on safety, routine and community re-engagement.

The role requires patience, empathy and strong communication. We provide comprehensive induction, ongoing supervision and clear pathways for development within a stable team in

Qualifications

• Experience in mental health, supported living or care settings
• A calm, respectful and reflective approach to support
• Strong communication and observation skills
• Willingness to work flexible shifts, including nights and weekends
• Right to work in the UK

Responsibilities

• Deliver person-centred, trauma-informed mental health support
• Support emotional regulation, daily routines and wellbeing
• Assist with medication in line with care plans and clinical guidance
• Monitor mental and physical health and respond to changes appropriately
• Support daily living skills, independence and enablement
• Maintain clear, accurate digital care records
• Work collaboratively with families, clinicians and managers
• Promote dignity, choice, consent and rights at all times

Skills

Compassionate

Emotional intelligence

Communication skills

Observation skills

Calm under pressure

Education

Health & Social Care Level 2/3

Tools

Digital care records

Job description

We are a specialist mental health support provider delivering high-quality, person-centred supported living and community-based services for adults with complex mental health needs.

Our work supports individuals with a range of needs including severe and enduring mental illness, acquired brain injury, trauma histories and physical health comorbidities. We pride ourselves on consistent staffing, trauma-informed practice and genuine enablement, not task-driven care.

We are expanding our teams and are looking for compassionate, emotionally intelligent Mental Health Support Workers who want to build long-term, meaningful work in mental health.

The Role

As a Mental Health Support Worker, you will provide 1:1, and small-team support to adults living in their own homes or supported accommodation.

You will work as part of a stable, well-supported team, helping individuals to:

• Feel emotionally safe and understood
• Develop structure, routine and confidence
• Manage their mental health with dignity and choice
• Re-engage with community life at their own pace

This role requires patience, empathy, emotional resilience and the ability to remain calm in complex or emotionally charged situations.

Key Responsibilities

• Deliver person-centred, trauma-informed mental health support
• Support emotional regulation, daily routines and wellbeing
• Assist with medication in line with care plans and clinical guidance
• Monitor mental and physical health and respond to changes appropriately
• Support daily living skills, independence and enablement
• Maintain clear, accurate digital care records
• Work collaboratively with families, clinicians and managers
• Promote dignity, choice, consent and rights at all times

Who We're Looking For

Essential

• Experience in mental health, supported living or care settings
• A calm, respectful and reflective approach to support
• Strong communication and observation skills
• Willingness to work flexible shifts, including nights and weekends
• Right to work in the UK

Desirable

• Experience supporting autism, trauma or brain injury
• PMVA / MAPA or similar training
• Level 2 or 3 Health & Social Care qualification (or willingness to work towards)

We value attitude, emotional awareness and consistency as much as experience.

What We Offer

• Competitive pay: £12.85 per hour
• Paid sleep-ins and waking night enhancements
• Comprehensive induction and role‑specific training
• Ongoing supervision, reflective practice and management support
• Clear pathways for development and progression
• Stable rotas and a focus on continuity of care
• Digital care systems that reduce paperwork and support good practice

Why Work With Us?

We are not a volume provider. We invest in our staff because we believe safe, consistent relationships are central to recovery.