Housing Support Worker

Coventry & Warwickshire Mind; Coventry; Hybrid; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Annual leave

Wellbeing day

Life insurance

Flexible working

CPD training

Pension

Job summary

Coventry, Warwickshire and Worcestershire Mind is seeking a Housing Support Worker to assist residents in Coventry’s accommodation services. You will help with tenancy setup, budgeting and practical support, promoting independence and wellbeing.

The role involves community-based work, not remote, and requires collaboration with health professionals and local agencies to secure stable tenancies.

Qualifications

• Experience providing housing or tenancy support.
• Mental health support experience is desirable.
• Willingness to travel across Coventry and surrounding areas.

Responsibilities

• Assist clients with the move-in process including preparing accommodation and relevant paperwork.
• Provide inductions, handbooks and health and safety guidance on tenancy terms.
• Support budgeting, rent, benefits and financial management in collaboration with benefits teams.
• Deliver person-centred practical and emotional support to residents in supported accommodation.
• Maintain regular contact through planned sessions, meetings, phone calls and welfare checks.
• Support daily living skills such as cooking, shopping, personal hygiene and keeping accommodation clean.
• Respond to crises and safeguarding concerns per policies and escalate as needed.
• Plan activities to promote wellbeing, independence and social inclusion.
• Collaborate with mental health professionals, healthcare providers and partners to achieve positive outcomes.

Skills

Empathy

Communication

Teamwork

Problem solving

Driving licence

Flexibility

Job description

Together with people who have experienced mental health challenges, we provide quality services and support that reduce stigma and promote positive mental health and wellbeing.

Job details

Job title

Housing Support Worker

Location

Coventry

Hours

37 hours per week, working Monday – Friday 9.30 – 5.00pm

Job type

Permanent

About the service

Coventry, Warwickshire and Worcestershire Mind is looking for a full-time Housing Support Worker to work within our Housing Support Service.

We manage a wide range of properties, which are located in various parts of Coventry and consist of single flats/bedsits and a number of shared houses for 2–8 people. The Housing Support Service matches a person to an appropriate property, and then provides practical and emotional support to enable the person to maintain and sustain their tenancy.

About the role

This role is not remote, and involves supporting service users within the community.

The post holder will provide support services to residents living in Coventry and Warwickshire Mind’s accommodation-based services.

The purpose of the Support Worker role is to provide person-centred practical and emotional support to residents within supported accommodation services across Coventry and Warwickshire.

The role focuses on promoting empowerment, recovery, equality and independence by helping clients develop the skills needed to maintain their tenancy and improve their wellbeing

Key responsibilities

• Support clients throughout the move-in process, including preparing accommodation, organising moves and completing all relevant paperwork.
• Ensure clients understand and adhere to the terms of their licence or tenancy agreements, including providing inductions, client handbooks and health and safety guidance.
• Support clients with budgeting, rent, service charges, benefits and financial management, working alongside benefits advice team and relevant agencies to maximise income and sustain tenancies.
• Provide person-centred practical and emotional support to clients, promoting recovery, independence, resilience and wellbeing.
• Maintain regular contact with clients through planned support sessions, face-to-face meetings, telephone support and welfare checks.
• Support clients with daily living skills, including cooking, shopping, personal hygiene, housekeeping and maintaining accommodation
• Respond appropriately to crises, safeguarding concerns and emergencies, ensuring concerns are escalated and managed in line with organisational procedures.
• Plan and facilitate meaningful activities that promote client wellbeing, recovery, independence and social inclusion.
• Liaise and work collaboratively with mental health professionals, healthcare providers, external agencies and community partners to achieve positive outcomes for clients.
• Mental health support experience is desirable.

Experience in dealing with individuals with challenging behaviours.

Ability to handle sensitive and confidential information with discretion.

• Excellent communication skills, both verbal and written.
• Able to use a computer and/or other electronic device.
• Ability and experience of working with a wide range of people.
• Ability to problem solve.
• Strong commitment to empowering residents.
• An ability to travel to venues across Coventry.
• Commitment to valuing fair access & diversity
• Commitment to tenant’s involvement.
• A UK driving license with valid business insurance.

See the Job Description at the bottom of the page for a full overview of essential requirements and responsibilites.

What we can offer you

The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:

• Working culture – based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
• Annual leave – 25 days plus bank holidays plus an extra day for every two completed holiday years.
• Wellbeing day– 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
• Life insurance policy – Coventry, Warwickshire and Worcestershire Mindare covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
• Employee development – Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
• Flexible working – A range of options available for all employee’s dependant on role and responsibilities.
• Pension –Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
• Sick pay – On completion of a 6-month probationary period, Coventry, Warwickshire and Worcestershire Mindemployees will be eligible to a period of paid sick leave.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Interview date: Monday 14th and Tuesday 15th September 2026

Reference: LK HSW 4.9

Coventry, Warwickshire and WorcestershireMind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.

Coventry, Warwickshire and Worcestershire Mind is a leading mental health service provider and an equal opportunities employer.