Housing Management Officer - 2 x Permanent Posts

City of York Council; York and North Yorkshire; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Job share opportunity

Job summary

City of York Council is seeking a proactive Housing Management Officer to join Housing Management Services. You will manage a council housing patch and contribute to tenancy sign-ups, rent collection and anti-social behaviour management while focusing on responsive, sensitive resident support.

The role requires strong communication and IT skills, the ability to work independently and as part of a team, and a commitment to safeguarding vulnerable residents. Hybrid working is available.

Qualifications

• Previous housing related experience is required.
• Ability to communicate, negotiate and resolve conflicts with partners, customers and stakeholders.
• Strong customer service focus and sensitivity in dealing with residents.

Responsibilities

• Manage a patch of council housing and support tenancy sign-ups and management.
• Handle rent collection and arrears processes.
• Address anti-social behaviour and homeless prevention duties.
• Work with residents and partners to provide a responsive service.
• Ensure high standards of service delivery and community support.

Skills

Positive attitude

Drive & flexibility

Communication skills

Customer service

IT skills

Tools

Microsoft Office

Job description

Are you dynamic, quick thinking and have a sound knowledge of social housing?

Housing Management Services at City of York Council have 2 exciting opportunities to join the team as a Housing Management Officer.

About The Role

As a Housing Management Officer, you will work as part of an area as well as a city-wide team in managing a patch of council housing and will make a positive difference to the lives of our tenants and the community.

The role involves all aspects of housing management, including tenancy sign-ups and management, rent and arrears collection, anti-social behaviour management, homeless prevention and financial inclusion. A key focus is on the provision of a responsive and sensitive service to our residents, to ensure they maintain successful tenancies. This will include the ability to work closely with residents, families and a diverse range of partner agencies.

This is a frequently changing and fast paced role.

Key Skills And Experience Required

Previous Housing related experience is required for this role.

Above all in this role we are looking for applicants with;

• A can do and positive attitude, that are hardworking and able to demonstrate creativity.
• Drive, determination and flexibility to adapt and deliver continual improvements for your tenants and communities.
• Effective communication, negotiation and interpersonal skills to enable you to resolve conflict and find solutions to complex issues across a range of partners, customers (some of whom may be vulnerable) and stakeholders.
• Effective customer service skills that will allow you to get to the heart of issues and deal with them sensitively, professionally and courteously.
• Excellent IT skills and have the ability to work on your own initiative as well as working well as part of a team is essential.

If this sounds like you, we look forward to receiving your application.

This post is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C2: Can express themselves spontaneously at length with a natural conversational flow, avoiding or backtracking around any difficulty so smoothly that the person with whom they are conversing is hardly aware of it.

Hybrid working arrangements are available for this role. Each role at CYC is different and your working arrangements will be determined based on the requirements of the role and in collaboration with you and your needs as part of the recruitment process. Your contractual location will be the designated council office for your team.

City of York Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. We require the successful candidate to undertake an enhanced Criminal Record check via the Disclosure and Barring Service.

For further information or an informal discussion please contact Helen Williamson, Housing Management Team Leader on [e-mail] tel: [phone] or Emma Thorpe, Housing Management Team Leader on [e-mail] tel: [phone]

Closing date: Sunday 11 October 2026 at 12 midnight

Interview date: 20/10/2026 and 21/10/2026