Housing Tenancy Manager

Hull; United Kingdom; Remote; GBP 45,000 - 48,000; Full time

Benefits offered by this job

LGPS pension

23 days annual leave + holidays

Career development

Supportive culture

Job summary

Hull City Council is seeking a Housing Tenancy Manager to lead the delivery of a high quality front line housing service for around 9,000 properties. You will manage teams handling rent accounts, arrears, allocations, tenancy management and estate services across multiple locations in the city.

The role requires performance oversight, coaching, and strong knowledge of housing policy to deliver excellent customer service and meet statutory obligations.

Qualifications

• Experience leading housing tenancy or landlord services preferred.
• Strong understanding of housing legislation and policy.
• People leadership and performance management skills.

Responsibilities

• Lead and manage front line housing service delivery for ~9,000 properties.
• Oversee rent accounts, arrears, allocations, tenancy and estate management, and facilities team.
• Conduct performance reviews and ensure compliance with legislation and council policies.
• Lead on strategy, customer focus, and stakeholder engagement; deputise for the Landlord Service Manager when needed.

Job description

## Housing Tenancy ManagerApplylocations: HU9time type: Full timeposted on: Posted Todaytime left to apply: End Date: 7 October 2026 (18 days left to apply)job requisition id: JR0001042**Number of Vacancies:**1**Time Type:**Full time**Worker Type:**Regular**Proposed Interview Date:**Monday, October 19, 2026**Hours of Work:**37**Hiring Manager:**Jayne Braimbridge**Contact Number:**01482 612233**Job Description Summary:**This is a Full Time Permanent Position Interviews will take place week commencing Monday 19 October 2026 ROLE AND PURPOSE To lead and manage the delivery of an excellent front line housing service of around 9,000 properties. This includes the performance management of teams of staff managing rent accounts and rent arrears, allocations, tenancy management, estate management and housing facilities team. Teams are based in a variety of locations across the city. Ensure the teams for which you are responsible are equipped to respond to a rapidly changing environment to assist in the delivery of a high quality housing service to customers, supporting teams to try out new activities or processes within agreed boundaries, coaching new members of staff on the structure and services of the Council. To carry out performance reviews and apply a deep understanding of housing legislation, policy and practice to a team environment. Model the values and behaviours expected of your team(s) and create a culture that is customer focussed, treats people fairly and strives for excellence. To deputise for the Landlord Service Manager where necessary for example attending and presenting information at Area Committee.**PRINCIPAL ACCOUNTABILITIES:** 1 Strategy – Actively contribute to operational housing plans for an area of the city and contribute to the development of citywide housing policy and practice. 2 Customer Focus - Treat customers with respect, demonstrating sensitivity for the customs, culture and beliefs of others. Deal with tenants on a regular basis for example interviewing tenants in relation to rent arrears in a range of settings for example in an interview room, their own home or a community setting. The behaviour of some customers may, at times, be challenging. Promote and safeguard the welfare of children, young people and/or vulnerable adults. 3 Performance Management - Proactively manage the day to day delivery of the housing landlord service in relation to some or all of the following; rent accounts and rent arrears, allocations and tenancy and estate management, facilities management, monitoring cases and anticipating potential problems in delivery, acting to address these at an early stage. Be accountable for the performance of your team(s) ensuring teams have the appropriate level of competence, supervision and support. Take appropriate action where necessary to identify poor practice, improve performance and constructively challenge unacceptable behaviour in others. Create and agree a personal development plan with staff that guides development throughout the year.Keep up to date and ensure that you and your team(s) comply with current legislation, regulatory requirements and standards and Council and Housing Services policies and procedures, contribute to business planning and promote and embed best practice. 4 Leadership - To deliver on the implementation of legislative/policy changes in order to meet the Council’s statutory obligations.To motivate staff in order to ensure the provision of excellent customer service and achievement of performance targets through the creation of team and individual development plans. 5 Statutory Obligations - To deliver on the implementation of legislative/policy changes in order to meet the Council’s statutory obligations. 6 Plan the work of the teams ensuring that staff are aware of their performance targets and that these are met or exceeded and undertake appropriate monitoring and quality assurance process are in place and adhered to. Create and agree personal objectives that support the delivery of the team's vision. 7 Apply informed and impartial judgements when dealing with and making decisions in respect of tenancy management issues such as breaches of tenancy or requests for rehousing priority, drawing on a range of data sources when trying to establish the full picture. Work effectively with partners and other agencies to investigate and inform casework and decision making whilst taking responsibility for own decisions, clearly explaining the rationale to others. 8 Responsible for the effective and timely cascade of information to ensure that front line staff are kept up to date on Neighbourhoods and Housing Service issues including regular reviews of performance information. Conduct PPD's, sickness, disciplinary and grievance within council policy and procedure. 9 Act as an effective ambassador to promote the Neighbourhoods and Housing Service when working in partnership with other stakeholders to deliver services to customers. Work with tenants and residents and other teams to undertake tenant and resident consultation and participate in community development initiatives and activities which support the delivery of services to local communities, promptly responding to the questions or issues of external partners or other teams and keeping stakeholders up to date with changes in the team. 10 Write and present a range of reports, presentations, training and performance information for a range of audiences. Demonstrates effective behaviours in line with the Council’s competency framework. NC3851.Housing Tenancy Manager.docx**Compensation Grades:**GRADES 10.**Pay Ranges:**£45,091.00 - £48,226.00**Job Classifications:**2- Basic with BPSS - (Disclosure and Barring Service (DBS)), 2 - Designated As Politically Sensitive - Designated As Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)**Benefits of Working of Hull City Council:** - A competitive salary - An excellent pension through the Local Government Pension Scheme (LGPS) - Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period - Career development and learning experiences from a range of training courses and learning methods - Supportive and forward-thinking culture - Great career development opportunitiesPlease ensure that you complete and submit your application by midnight prior to the closing date. Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.Online searches, including social media, may be carried out as part of the recruitment process.