Housing Management Coordinator

CIH International Housing Group; Darlington; Hybrid; GBP 26,000; Full time

Job summary

An established industry player is seeking a dedicated Housing Management Coordinator to join their passionate team in Darlington. This role involves providing essential tenancy support, ensuring homes are safe and well-maintained, and assisting tenants in managing their tenancies effectively. With a focus on customer care and compliance, you'll play a vital role in helping individuals maintain stable accommodation. Join a supportive team that values diversity and offers opportunities for career growth while making a meaningful impact in the community.

Benefits

34 days leave including bank holidays

Health cash plan covering dental and optical

High street discounts

Opportunities for career growth

Volunteering days

Qualifications

• Experience managing a housing management caseload and overseeing landlord duties.
• Knowledge of re-letting procedures, rent collection, and tenancy actions.

Responsibilities

• Supporting customers with mental health and complex needs.
• Ensuring properties are well-maintained and engaging tenants.
• Assisting with housing benefit claims and ensuring accuracy.

Skills

Housing Management

Communication Skills

Mental Health Support

Organizational Skills

Tools

Technology for Support Plans

Job description

Housing Management Coordinator

Darlington - Hybrid working between Darlington and home.

Permanent, full time (37.5 hpw)

Salary £25,838 per annum, with great benefits including Health Cash Plan

About the role

This is a great opportunity for a Housing Management Coordinator to join our team in Darlington STEP. As our housing and property expert, you'll focus on tenancy support for our customers, ensuring their homes are safe and well-maintained. You'll provide a housing management service, supporting tenants to manage and sustain their tenancies and rent accounts, with the aim of helping them to maintain stable accommodation.

Typical day as a Housing Management Coordinator

• Supporting customers with mental health and complex needs.
• Ensuring properties of our 15 customers are well-maintained and engaging them in their tenancies.
• Assisting with housing benefit claims and ensuring these are reflected in rent accounts.
• Issuing and signing warning letters and notices, including attending court when necessary.
• Preparing properties for new tenants and turning around vacant properties within set timescales.
• Ensuring health and safety compliance and maintenance standards are met.

What you bring

• Experience managing a housing management caseload and overseeing landlord duties.
• Knowledge of re-letting procedures, rent collection, and tenancy actions.
• Ability to lead within a team, offering guidance and support to colleagues.
• Proactive, well-organized, and able to work independently.
• Excellent communication skills to work effectively with diverse backgrounds.

Note: Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

You will join Kim and our passionate Darlington STEP team, who are supportive and committed to making a difference.

Job details

• Monday to Friday, 9am-5pm
• Based at our Darlington service, with travel around properties.
• Proficiency in technology for support plans, benefit claims, and tenancy processes.
• Must have a vehicle insured for business purposes; mileage paid.
• Enhanced DBS check required, paid for by us.

Our commitment to diversity

We celebrate diversity and support all colleagues through internal networks and allies, fostering an inclusive environment where everyone can be themselves.

Benefits

• 34 days leave (including bank holidays and a 'me day'), increasing to 39 days, plus volunteering days.
• Health cash plan covering dental, optical, prescriptions, and more.
• High street discounts on groceries, holidays, and more.
• Opportunities for career growth within the organization.
• Recognized as one of the UK's top places for wellbeing.

Next steps

Click APPLY NOW to view the full job description, learn more about us, and apply. We encourage early applications as roles may close sooner than expected. For any assistance during the process, contact us at [e-mail].