Counter Manager - Metro centre

TN United Kingdom; Gateshead; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the beauty sector is seeking a dynamic Full-time Counter Manager to lead a passionate team at a prominent location. This role emphasizes building genuine connections with customers while achieving sales targets and providing exceptional service. The ideal candidate will thrive in a vibrant environment, motivating staff and ensuring the counter's success through effective leadership and innovative promotional strategies. With a commitment to inclusivity and personal growth, this opportunity invites those who are eager to make a difference in the beauty community.

Qualifications

• Flexibility to work weekends and late nights.
• Strong communication and motivational skills.

Responsibilities

• Manage and motivate Brow and Beauty Experts.
• Achieve sales targets through effective team delegation.
• Organize promotional events and maintain cleanliness.

Skills

Team Management

Customer Service

Sales Target Achievement

Brow Services (Waxing, Tinting)

Job description

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Client:

Location:

Gateshead, United Kingdom

Job Category:

Retail

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EU work permit required:

Yes

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Job Reference:

a7d46fe6dd78

Job Views:

7

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Benefit is growing, and we are looking for a fearless Full-time Counter Manager passionate about making real connections in Sephora Metro Centre!

Calling all rule-breakers, innovators & fun-loving self-starters! Are you smart, sassy & scrappy? Do you love to laugh out loud? You’re just what we’re looking for!

We’re Benefit Cosmetics, a prestige beauty brand under Louis Vuitton Moet Hennessy. Founded in 1976, now in 59 countries with over 3,000 BrowBars & 6,000 trained service experts worldwide. We believe laughter is the best cosmetic and work smart & laugh hard.

We aim to transform customers into better versions of themselves while having fun. As a Counter Manager, you will:

1. Manage Brow and Beauty Experts, motivate staff, delegate roles, and ensure sales targets and high customer service standards are met.
2. Achieve counter and service sales targets through team delegation, customer connections, product demonstrations, beauty/brow services, and booking repeat appointments.
3. Perform brow services like waxing, tinting, and tweezing. Full training provided.
4. Lead daily team meetings, communicate effectively, and motivate the team to achieve targets.
5. Organize in-store and external promotional events, including new product launches and charity events.
6. Ensure the counter remains stocked and report concerns promptly.
7. Maintain high levels of communication with store/department managers and area managers.
8. Handle administrative tasks and staff rotas fairly and timely.
9. Maintain cleanliness and hygiene of the counter and displays.

Qualifications include flexibility to work weekends, late nights, and bank holidays. We offer growth opportunities and value diversity. Our mission is to build an inclusive beauty community, celebrating authenticity. Video interviews are part of our recruitment process, with accommodations available if needed.