Housing Management Coordinator

CIH International Housing Group; Birmingham; On-site; GBP 26,000; Part time

Job summary

Join a leading organization as a Housing Management Coordinator in Birmingham, focusing on tenancy support and ensuring safe, well-maintained homes for customers. This part-time role offers flexible hours and great benefits, including a health cash plan and generous leave policies.

Benefits

34 days of leave

Health cash plan

Career growth opportunities

Discounts on groceries and holidays

Qualifications

• Experience managing a housing management caseload.
• Knowledge of re-letting rooms and collecting rents.

Responsibilities

• Support customers in managing their tenancy and rent accounts.
• Ensure health and safety compliance and maintenance standards.

Skills

Customer Engagement

Housing Management

Proactive Attitude

Job description

Housing Management Coordinator

Birmingham

Permanent, part time (22.5 hpw), 3 days out of 5 Monday to Friday, e.g., rota working

Pay £13.21 per hour (£25,838 per annum) [pro rata] and great benefits including Health Cash Plan

Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Birmingham - UPS. As our Housing and Property Guru, you'll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you'll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to secure, long-term accommodation.

Typical day as a Housing Management Coordinator

• Customer group - Mental Health
• Ensuring that our customers' properties are homes they can be proud of by engaging and involving them in their tenancies.
• Assisting customers with housing benefit claims, ensuring these are received on their rent account.
• Issuing and signing warning letters and notices when needed, which may lead to attending court.
• Preparing rooms for the next customers and ensuring maximum occupancy by turning around vacant or void flats within set timescales.
• Ensuring health and safety compliance and maintenance standards are met.

Fancy going home each day knowing that you've helped improve our customers' lives? You'll do that here, working for one of the top ten Great Places to Work in the UK!

You bring

• Experience managing a housing management caseload and overseeing landlord and housing duties.
• Knowledge of re-letting rooms or units, collecting rents, and taking formal tenancy action when needed.
• Ability to take a lead role within the team, offering guidance and support to colleagues.
• The ability to work on your own initiative, positively influencing people from diverse backgrounds.
• A proactive, well-organized 'can do' attitude, able to work independently.
• Confidence working collaboratively with colleagues across different parts of the business and with external partners.

Due to current sponsorship certificate limits, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our team

You'll join Gerry and our UPS team, who are passionate about what we do! Bring your unique skills and experience to deliver excellent service for our customers. Our team is diverse and supportive, here to help you feel at home.

Job details

• Flexible working hours or a work pattern that we can agree on.
• Based at our service in Birmingham.
• Ability to use technology for benefit claims and tenancy sign-ups.
• An Enhanced DBS check is required, which we will pay for.

A place where you belong

We believe great things happen when everyone can be themselves at work. Our diversity networks and support systems help us all thrive. Together, we make Home Group a great place to work!

What's in it for you?

• 34 days of leave (including bank holidays and a 'me day'), increasing to 39, with options to buy more and time off for volunteering.
• Health cash plan saving you up to £1140 per year, covering dental, optical, prescriptions, and more.
• Over 800 discounts on groceries, holidays, and days out. Save on phones, bikes, or cars too.
• Opportunities for career growth within the organization.
• We are recognized as the 10th Best Place in the UK for Wellbeing, with tools and support to help you when needed.

Find out more

Click APPLY NOW to view the full Job Description, learn about us, and get assistance with your application. Sometimes roles close early, so apply soon! If you need any support during the process, contact us at [e-mail].