Counter Manager

TN United Kingdom; Coventry; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative beauty brand is looking for a dynamic Counter Manager to join their team in Boots Coventry. This role involves leading a talented group of Brow and Beauty Experts, engaging with customers, and driving sales through exceptional service and product knowledge. You will have the opportunity to organize exciting events and ensure a vibrant shopping experience. If you are a proactive individual who thrives in a fast-paced environment and is passionate about beauty, this position is a perfect fit. Join a company that values creativity and diversity while making genuine connections with customers.

Qualifications

• Proactive and problem-solving mindset is essential.
• Ability to work flexible hours including weekends and bank holidays.

Responsibilities

• Lead and motivate a team of Brow and Beauty Experts.
• Achieve retail and service sales targets through customer engagement.
• Organize in-store and external events to promote products.

Skills

Customer Engagement

Team Leadership

Sales Techniques

Problem Solving

Education

High School Diploma

Experience in Retail Management

Job description

Job Title: Counter Manager at Benefit Cosmetics

Benefit Cosmetics is seeking a fearless Full-time Counter Manager in Boots Coventry who is passionate about making genuine connections with customers. We value rule-breakers, innovators, and fun-loving self-starters who are smart, sassy, and ready to laugh out loud.

About Benefit Cosmetics: Founded in 1976 in San Francisco, Benefit is a leading prestige beauty brand under LVMH, operating in 59 countries with over 3,000 BrowBars and 6,000 service experts worldwide. We believe laughter is the best cosmetic and aim to transform customers into their best selves while having fun.

Responsibilities:

1. Management: Lead and motivate your team of Brow and Beauty Experts, delegate roles, and ensure sales targets and customer service standards are met.
2. Sales Goals: Achieve retail and service sales targets through customer engagement, product demonstrations, beauty/brow services, and booking appointments.
3. Brow Services: Provide waxing, tinting, and tweezing services to ensure customer satisfaction and repeat bookings. Full training will be provided.
4. Teamwork: Conduct daily team meetings, communicate effectively, and recognize positive work to motivate the team.
5. Promotion & Events: Organize in-store and external events, including product launches and charity events, to build business.
6. Stock Management: Ensure the counter is well-stocked and report concerns promptly.
7. Communication: Maintain open communication with store, department, and area managers.
8. Administration: Complete required administrative tasks regularly and assist with additional administrative duties as needed.
9. Staff Rota: Prepare fair staff schedules monthly.
10. Hygiene & Housekeeping: Keep the counter and displays clean and hygienic at all times.

Qualifications:

Counter Managers may need to work weekends, late nights, and bank holidays. We offer growth opportunities and value diverse skills and backgrounds. If you're proactive and problem-solving, this role is for you.

Our mission is to build a beauty community for all, celebrating authenticity and diversity. We are an equal opportunity employer. Recruitment includes a video interview; please contact [emailprotected] for accommodations.