counter manager Marks and Spencer Bullring 30 hours

The Estée Lauder Companies Inc.; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Counter Manager to lead their team at a prominent retail location. This role focuses on driving sales and enhancing customer experiences through effective communication and a strong brand presence. The ideal candidate will embody brand values while managing stock and ensuring high retail standards. With a commitment to excellence and a consumer-first approach, you will play a crucial role in maximizing performance and creating memorable shopping experiences. Join this forward-thinking company to make a significant impact in the personal care industry.

Qualifications

• Experience in fast-paced retail or consumer-facing environments.
• Ability to drive self-development and commercial awareness.

Responsibilities

• Maximising sales through excellent service and maintaining retail standards.
• Implementing Brand Strategy and local marketing initiatives.

Skills

Retail Sales

Customer Service

Communication Skills

Commercial Awareness

Organizational Skills

Education

Experience in Retail

Job description

Counter Manager at Marks and Spencer Bullring - 30 Hours

Join us to apply for the Counter Manager role at Marks and Spencer Bullring - 30 hours at The Estée Lauder Companies Inc.

Job Description

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through a consumer-focused approach. They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times
• Maximising sales through selling, providing excellent service, and maintaining retail standards
• Adhering to store, Brand, and Company procedures and guidelines to contribute to efficiencies
• Understanding daily/weekly targets
• Staying informed about additional sales channels such as eventing, Omni, and digital channels
• Monitoring competitor activities and identifying missed opportunities
• Utilising social media to drive business and enhance the Brand image
• Implementing the Brand Strategy and local marketing & events initiatives
• Ensuring excellent service delivery, aiming for a zero consumer complaints culture and creating a surprise and delight experience
• Acting as a Brand ambassador, embodying Brand values
• Managing refunds and complaints according to guidelines, consulting with the Area Manager when necessary
• Using digital tools to stay informed and deliver a consumer recruitment and retention strategy
• Developing product knowledge to deliver industry-leading customer experiences
• Maintaining high standards in product presentation, housekeeping, displays, messaging, and pricing
• Managing stock deliveries, movements, and associated administration efficiently
• Fulfilling all audit and operational requirements, following security policies to minimise stock loss
• Creating a safe working environment, adhering to health & safety policies, aiming for acceptable audit grades

Commerciality

• Managing daily replenishment and taking appropriate actions
• Maximising sales performance using commercial reports
• Planning and executing visual merchandising within guidelines and deadlines
• Managing promotions and discounts per company guidelines
• Identifying trends and suggesting product performance enhancements

Qualifications

• Experience in fast-paced retail or consumer-facing environments
• Ability to drive self-development
• Commercial awareness of the industry
• Effective communication, organisation, and prioritisation skills

Additional Information

• Employment Type: Full-time
• Job Function: Sales and Business Development
• Industry: Personal Care Product Manufacturing