Counter Manager - Northampton

Benefit Cosmetics; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading beauty brand is seeking a fearless Full-time Counter Manager in Northampton. The role involves motivating a team, achieving sales targets, and providing exceptional customer service while fostering a fun and positive atmosphere. Ideal candidates will thrive in a dynamic environment and be passionate about beauty.

Qualifications

• Must work weekends, late nights, and bank holidays.
• Positive attitude towards problem-solving.

Responsibilities

• Achieving retail objectives and maximizing sales opportunities.
• Conducting daily team meetings and recognizing positive work.
• Managing staff schedules and maintaining hygiene standards.

Skills

Motivating staff

Customer service

Teamwork

Job description

Overview

Benefit is growing, and we are looking for a fearless Full-time Counter Manager who is passionate about making real connections in Boots Northampton!

Calling all rule-breakers, innovators, & fun-loving self-starters! Are you smart, sassy, & scrappy? Do you love to laugh out loud? You're just what we're looking for, Gorgeous!

We're Benefit Cosmetics, an indie beauty brand-turned-prestige powerhouse under luxury products group Louis Vuitton Moet Hennessy. Founded in 1976 by twins Jean & Jane Ford in San Francisco, we're now in 59 countries with over 3,000 BrowBars & 6,000 trained service experts worldwide. We believe laughter is the best cosmetic—when we're laughing & having fun, that's when we're our most beautiful. We work smart & laugh hard. Sound like you? You've come to the right place!

We prove that premium brands can be fun. We focus on transforming customers into better versions of themselves while having a ton of fun. Looking good and staying positive are key—every customer will see you as the face of our brand. You'll love doing makeovers with our best-selling products, and they'll love you for making them look amazing.

Responsibilities

The Counter Manager is responsible for achieving retail objectives in store. By leading your team by setting a great example, you will maximize sales opportunities and ensure the team provides excellent customer service and shopping experiences.

Key duties include:

1. Management: Motivating staff, delegating roles, meeting sales targets, and maintaining high customer service standards.
2. Sales Goals: Achieving counter and service sales targets through delegation, customer connections, product demonstrations, beauty/brow services, and booking repeat appointments.
3. Brow Services: Waxing, Tinting, and Tweezing to ensure customer satisfaction and repeat bookings. (Full training provided to become a Brow Expert!)
4. Teamwork: Conducting daily team meetings, communicating effectively, and recognizing positive work to motivate the team and meet targets.
5. Promotion & Events: Creating in-store and external events, including new product launches and charity events, to build business.
6. Stock Management: Keeping the counter stocked and reporting concerns promptly.
7. Communication: Maintaining open communication with store/department managers and area managers.
8. Administration: Completing all required administrative tasks regularly and assisting with area manager duties when needed.
9. Staff Rotas: Preparing fair staff schedules monthly.
10. Hygiene & Housekeeping: Keeping the counter and displays clean and hygienic at all times.

Qualifications

Counter Managers may need to work weekends, late nights, and bank holidays alongside weekday shifts.

Benefit offers a unique environment filled with both laughter and hard work. We provide opportunities for growth and value diverse skills and backgrounds. If you're someone who faces problems with a positive attitude, this role could be perfect for you.

Our mission is to "Build a beauty community for all. Dedicated to doing good and feeling good." We are an equal opportunity employer, celebrating differences and encouraging everyone to be their authentic self.

We conduct video interviews as part of our recruitment process. If you need additional flexibility, please contact [e-mail].