Housing Management Coordinator

Home Group; Birmingham; On-site; GBP 26,000; Part time

Job summary

Join a leading organization as a Housing Management Coordinator in Birmingham. You'll provide tenancy support, ensuring homes are safe and well-maintained. This role involves managing housing caseloads and assisting customers with their rent accounts, while fostering a diverse and inclusive environment.

Benefits

34 days leave

Health cash plan

800+ discounts

Career growth opportunities

Qualifications

• Experience managing a housing management caseload.
• Knowledge of re-letting rooms and rent collection.

Responsibilities

• Support customers with tenancy and rent accounts.
• Ensure compliance with health and safety standards.
• Assist with housing benefit claims.

Skills

Housing Management

Team Leadership

Customer Support

Organizational Skills

Collaboration

Job description

Job Description - Housing Management Coordinator (25816)

Job Description

Description

Location: Birmingham

Type: Permanent, part-time (22.5 hpw), 3 days out of 5 Monday to Friday, rota working

Salary: £13.21 per hour (£25,838 per annum) [pro rata] and great benefits including Health Cash Plan

Our Motto: Home, a place where you belong

This is a great opportunity for a Housing Management Coordinator to join our team here in Birmingham - UPS. As our Housing and Property Guru, you’ll focus on tenancy support for our customers, ensuring their homes are safe and well maintained. Providing a housing management service, you’ll support them to manage and maintain their tenancy and rent accounts with the aim of helping them move on to a secure, long-term accommodation.

Typical Day as a Housing Management Coordinator

• Ensuring our customers' properties are homes they can be proud of by engaging and involving them in their tenancies.
• Assisting customers with housing benefit claims to ensure these are received on their rent account.
• Issuing and signing warning letters and notices when necessary, which may lead to attending court.
• Preparing rooms for the next customers and ensuring maximum occupancy by turning around vacant or void flats within set timescales.
• Ensuring compliance with health and safety standards and maintenance requirements.

Imagine going home each day knowing you’ve helped improve our customers' lives. Join us and work for one of the top ten Great Places to Work in the UK!

You Bring

• Experience managing a housing management caseload and overseeing landlord and housing duties.
• Knowledge of re-letting rooms or units, rent collection, and formal tenancy actions.
• Ability to lead within a team, guiding and supporting colleagues.
• Ability to work independently, positively influencing people from diverse backgrounds.
• A proactive, well-organized attitude with a positive 'can do' mindset.
• Confidence in collaborating with colleagues and external partners.

Due to current sponsorship limitations, we cannot offer sponsorship to external candidates for this role. This is under regular review.

Our Team

You’ll join Gerry and our UPS team, who are passionate about our work! Bring your unique skills and experience to help us deliver excellent service to our customers. Our team is diverse and supportive, and we’re excited to welcome you!

Job Details

• Flexible working hours or a work pattern that suits you.
• Based at our service in Birmingham.
• Proficiency in using technology for benefit claims and tenancy sign-ups.
• An Enhanced DBS check is required, which we will pay for.

A Place Where You Belong

We celebrate diversity and encourage everyone to be their true selves at work. Our internal networks and support systems help us foster an inclusive environment where everyone can thrive. Together, we make Home Group a great place to work!

What’s in It for You?

• 34 days leave (including bank holidays and a 'me day'), increasing to 39 days, with options to buy more and time off for volunteering.
• Health cash plan saving you up to £1140 per year, covering dental, optical, prescriptions, and more for you and your children.
• Over 800 discounts on groceries, holidays, and days out. Save money on phones, bikes, cars, and more.
• Opportunities to grow your career within the organization.
• We are the 10th Best Place in the UK for Wellbeing, offering support and tools to help you thrive.