Housing Income & Advisory Coordinator

East Midlands Councils/East Midlands Jobs; Clowne; Sur place; GBP 22 000 - 26 000; Plein temps

Résumé du poste

Bolsover District Council is seeking an Income Management Assistant to join the Housing Management Department. The role is based at The Arc, Clowne with travel across the district to contact centres as needed.

The post requires strong communication, a housing awareness, and a collaborative approach to improve customer service and debt recovery outcomes. The successful candidate will work with a proactive team, handling inquiries, advising on housing issues, and maintaining accurate records.

Qualifications

• Excellent and effective verbal and written communication skills to deal with the public face to face or on the telephone.
• Diplomatic, resilient and enthusiastic when working to targets and strict deadlines.
• Ability to advise customers on Housing related issues.
• Knowledge of Housing legislation.
• Ability to keep accurate computer and paper records
• Ability to work within a team environment using own initiative and displaying a responsible and flexible attitude

Responsabilités

• Deal with the public face to face or on the telephone.
• Advise customers on Housing related issues.
• Keep accurate computer and paper records.
• Work within a team and show initiative with a flexible attitude.

Connaissances

Communication

Diplomacy

Target-driven

Customer advice

Teamwork

Record keeping

Flexible attitude

Description du poste

Bolsover District Council is seeking an Income Management Assistant to join the Housing Management Department. The role is based at The Arc, Clowne with travel across the district to contact centres as needed.

The post requires strong communication, a housing awareness, and a collaborative approach to improve customer service and debt recovery outcomes. The successful candidate will work with a proactive team, handling inquiries, advising on housing issues, and maintaining accurate records.