Income Management Assistant

Derbyshire County Council; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

Bolsover District Council is inviting applications for an Income Management Assistant in the Housing Management Department. The role is based primarily at The Arc, Clowne, with travel across the district and occasional work at area contact centres.

You will support tenants and customers with income and housing-related enquiries, handling records accurately and working to targets. We offer a competitive salary, generous annual leave, and a supportive team environment as part of our continued

Qualifications

• Excellent verbal and written communication skills for public-facing roles.
• Ability to be diplomatic, resilient and meet targets and deadlines.
• Ability to advise customers on housing-related issues.
• Knowledge of housing legislation and regulatory frameworks.
• Ability to maintain accurate computer and paper records.
• Team-oriented, proactive and flexible in a district-wide role.

Skills

Verbal and written communication

Diplomatic and resilient under压力

Advising customers on housing issues

Knowledge of Housing legislation

Record keeping (computer and paper)

Teamwork and initiative

Job description

Closing date: 16 November 2026

We would welcome applications for an Income Management Assistant post, based within the Housing Management Department.

Bolsover District Council is a dynamic and ambitious organisation that takes pride in delivering excellent services to our community whilst driving economic growth and environmental sustainability for the district.

This is an exciting opportunity to join an innovative, forward looking Housing Management Department. As a result of a recent restructure and investment into the department, there is an opportunity to apply for an Income Management Assistant post.

To be successful you will need:

• Excellent and effective verbal and written communication skills in order to deal with the public face to face or on the telephone.
• The ability to be diplomatic, resilient and enthusiastic working to targets and strict deadlines
• The ability to advise customers on Housing related issues.
• A knowledge of Housing legislation.
• The ability to keep accurate computer and paper records
• The ability to work within a team environment using own initiative and displaying a responsible and flexible attitude

The role of the Income Management Assistant is based primarily at The Arc, Clowne but there will be a need to travel within the district and work out of one of the area based Contact Centres as necessary.

For a full list of job details and requirements please view the Job Description and Person Specification.

Why work for us?

Bolsover District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce. If you are keen to make a difference to people’s lives and develop your skills and experience, we would like to hear from you.

We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives. Learn more about the benefits of working for us at: Bolsover.gov.uk

For further information

For an informal discussion about the post, please contact Alice McGrogan on 01246 242614 or Dean Coogan on 01246 593038.

If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.