Income Management Assistant

East Midlands Councils/East Midlands Jobs; Clowne; On-site; GBP 22,000 - 26,000; Full time

Job summary

Bolsover District Council is seeking an Income Management Assistant to join the Housing Management Department. The role is based at The Arc, Clowne with travel across the district to contact centres as needed.

The post requires strong communication, a housing awareness, and a collaborative approach to improve customer service and debt recovery outcomes. The successful candidate will work with a proactive team, handling inquiries, advising on housing issues, and maintaining accurate records.

Qualifications

• Excellent and effective verbal and written communication skills to deal with the public face to face or on the telephone.
• Diplomatic, resilient and enthusiastic when working to targets and strict deadlines.
• Ability to advise customers on Housing related issues.
• Knowledge of Housing legislation.
• Ability to keep accurate computer and paper records
• Ability to work within a team environment using own initiative and displaying a responsible and flexible attitude

Responsibilities

• Deal with the public face to face or on the telephone.
• Advise customers on Housing related issues.
• Keep accurate computer and paper records.
• Work within a team and show initiative with a flexible attitude.

Skills

Communication

Diplomacy

Target-driven

Customer advice

Teamwork

Record keeping

Flexible attitude

Job description

We would welcome applications for an Income Management Assistant post, based within the Housing Management Department.

Bolsover District Council is a dynamic and ambitious organisation that takes pride in delivering excellent services to our community whilst driving economic growth and environmental sustainability for the district.

This is an exciting opportunity to join an innovative, forward looking Housing Management Department. As a result of a recent restructure and investment into the department, there is an opportunity to apply for an Income Management Assistant post.

To be successful you will need:

• Excellent and effective verbal and written communication skills in order to deal with the public face to face or on the telephone.
• The ability to be diplomatic, resilient and enthusiastic working to targets and strict deadlines
• The ability to advise customers on Housing related issues.
• A knowledge of Housing legislation.
• The ability to keep accurate computer and paper records
• The ability to work within a team environment using own initiative and displaying a responsible and flexible attitude

The role of the Income Management Assistant is based primarily at The Arc, Clowne but there will be a need to travel within the district and work out of one of the area based Contact Centres as necessary.

For a full list of job details and requirements please view the Job Description and Person Specification.

Why work for us?

Bolsover District Council is a great place to work and if you join our team, you will become part of a talented and dedicated workforce.If you are keen to make a difference to people’s lives and develop your skills and experience, we would like to hear from you.

We offer a competitive salary, Local Government Pension Scheme, generous annual leave entitlement and excellent work/life balance initiatives. Learn more about the benefits of working for us at:

Bolsover.gov.uk

Applications close Midnight on Monday 16

th November 2026.

We welcome applications from all sections of the community.

For further information

For an informal discussion about the post, please contact

Alice McGrogan on 01246 242614 or Dean Coogan on 01246 593038.

If you have not received any communication within 4 weeks of the closing date, please assume you have been unsuccessful on this occasion, and we thank you for your interest in the job role.