Housing Inclusion Trainee - Frontline Support

Kirklees Metropolitan Council; City Of London; On-site; GBP 33,000 - 34,000; Full time

Job summary

Royal Borough of Greenwich is seeking a Housing Inclusion Service Support Worker to be the first contact for customers, assisting with housing options and ensuring high-quality customer care. The role requires confidence in a fast-paced environment, strong organisation and excellent communication skills.

You will work with partner agencies, use various IT systems and adhere to housing legislation. The position is based at The Woolwich Centre in London and involves handling in-person, phone and

Qualifications

• Passion for delivering first-class customer service.
• Commitment to high quality customer care at all times.
• Ability to work in a fast-paced and demanding environment.
• Well organised, focused and able to remain calm under pressure.
• Knowledge of relevant housing legislation and ability to work with partner agencies.
• Excellent written and oral communication skills.
• Ability to use various IT programs and systems.

Responsibilities

• Provide the first point of contact for customers in person, over the phone or via email.
• Work as part of a dedicated team within the Housing Inclusion Service.
• Be based at The Woolwich Centre and engage with customers to explore housing options.

Job description

Royal Borough of Greenwich is seeking a Housing Inclusion Service Support Worker to be the first contact for customers, assisting with housing options and ensuring high-quality customer care. The role requires confidence in a fast-paced environment, strong organisation and excellent communication skills.

You will work with partner agencies, use various IT systems and adhere to housing legislation. The position is based at The Woolwich Centre in London and involves handling in-person, phone and