Housing Support Officer (Trainee)

CIH International Housing Group; Greater London; On-site; GBP 33,000 - 34,000; Full time

Job summary

Royal Borough of Greenwich is seeking a Housing Support Officer for the Customer Access Team. Based at The Woolwich Centre, you will provide the first point of contact for customers in person, by phone or via email, helping to prevent homelessness and explain housing options.

The role requires good knowledge of housing legislation, excellent written and oral communication, and the ability to work in a fast‑paced, demanding environment.

Job description

Job Introduction

Housing Support Officer - Customer Access Team

Scale 5 - £ 32.535 - £ 33.987

2 x 12 month Fixed Term Vacancy

(Secondment available to internal staff if approved)

Based at The Woolwich Centre

Due to staff progression, we have an exciting opportunity within our Housing Inclusion Service, for people looking to start their career in housing. The Royal Borough of Greenwich has high levels of housing need, we aim to prevent homelessness wherever possible, by exploring the different housing options available to those at risk of homelessness. Based at The Woolwich Centre, you will work as part of a dedicated team providing the first point of contact for our customers, either in person, over the phone or via email. The successful candidate will be passionate about delivering a first-class customer service experience and need to be committed to providing a high quality of customer care at all times. You will need to be confident working in a fast-paced and demanding environment, be well organised, focused, and able to remain calm and professional under pressure. You should have good knowledge of relevant housing legislation, the ability to work well with partner agencies, and have excellent written and oral communication skills. You should also have the ability to make full use of various IT programs and systems. The job description and person specification are attached, for further information. If you have any queries about the role or required further information, please e-mail [e-mail] or [e-mail]

Diversity Statement

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close

All vacancies close at midnight unless otherwise stated.

Early Advert Close

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

Salary

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Attached documents

• Job description


• Person specification