Trainee Housing Support Officer – Customer Access

Royal Greenwich; Woolwich; On-site; GBP 26,000 - 36,000; Full time

Job summary

The Royal Borough of Greenwich is recruiting a Housing Support Officer for the Customer Access Team at The Woolwich Centre. You will be the first point of contact for customers, assisting with housing options and preventing homelessness.

The role requires excellent communication, the ability to work in a fast-paced environment, knowledge of housing legislation, and strong IT skills to use relevant systems and collaborate with partner agencies.

Qualifications

• Experience in housing or customer-facing roles.
• Ability to explain housing options and demonstrate a commitment to preventing homelessness.
• Excellent written and oral communication, capable of working with partner agencies.

Responsibilities

• Serve as the first point of contact for customers in person, by phone or email.
• Provide information on housing options and support pathways.
• Work in a fast-paced, demanding environment with attention to quality customer care.
• utilise IT programs and systems to manage cases and referrals.

Skills

Customer service

Communication

Organisation

IT systems

Teamwork

Job description

The Royal Borough of Greenwich is recruiting a Housing Support Officer for the Customer Access Team at The Woolwich Centre. You will be the first point of contact for customers, assisting with housing options and preventing homelessness.

The role requires excellent communication, the ability to work in a fast-paced environment, knowledge of housing legislation, and strong IT skills to use relevant systems and collaborate with partner agencies.