Trainee Housing Support Officer – Customer Access

Royal Borough of Greenwich; Woolwich; On-site; GBP 28,000 - 32,000; Full time

Job summary

The Royal Borough of Greenwich is seeking a Housing Support Officer – Customer Access Team for a 12-month fixed-term contract, based at The Woolwich Centre. You will be the first point of contact for customers, handling enquiries in person, by phone or email, and delivering high-quality customer service.

In this fast-paced role, you will need to stay organized, work with partner agencies, and apply knowledge of relevant housing legislation.

Responsibilities

• Be the first point of contact for customers in person, by phone or email.
• Provide high-quality customer service and care at all times.
• Work in a fast-paced environment; stay organized and professional under pressure.
• Have knowledge of housing legislation and work with partner agencies.
• Use IT programs and systems effectively.

Job description

The Royal Borough of Greenwich is seeking a Housing Support Officer – Customer Access Team for a 12-month fixed-term contract, based at The Woolwich Centre. You will be the first point of contact for customers, handling enquiries in person, by phone or email, and delivering high-quality customer service.

In this fast-paced role, you will need to stay organized, work with partner agencies, and apply knowledge of relevant housing legislation.