Housing Support Officer (Trainee) (Full Time)

New Start; Greater London; Hybrid; GBP 33,000 - 34,000; Full time

Job summary

Royal Borough of Greenwich is seeking a Housing Support Officer (Trainee) based in London to join the Housing Inclusion Service. You will be the first point of contact for customers, providing high-quality customer care in person, by phone or email, while navigating housing options to prevent homelessness.

Applicants should be confident in fast-paced environments, well-organised and possess excellent written and oral communication skills, plus the ability to work with IT systems and partner

Qualifications

• Good knowledge of relevant housing legislation.
• Excellent written and oral communication skills.

Responsibilities

• Be the first point of contact for customers in person, over the phone or via email.
• Provide high quality customer care and service in a fast-paced environment.
• Work with partner agencies and use IT systems effectively.

Skills

Communication skills

Job description

Jobs

Housing Support Officer (Trainee)

Salary

Scale 5 - £32.535 - £33.987

Expires

04/10/2026

Location

London (Greater), London (Greater)

Job Type

Full Time

Due to staff progression, we have an exciting opportunity within our Housing Inclusion Service, for people looking to start their career in housing.

The Royal Borough of Greenwich has high levels of housing need, we aim to prevent homelessness wherever possible, by exploring the different housing options available to those at risk of homelessness.

Based at The Woolwich Centre, you will work as part of a dedicated team providing the first point of contact for our customers, either in person, over the phone or via email. The successful candidate will be passionate about delivering a first-class customer service experience and need to be committed to providing a high quality of customer care at all times.

You will need to be confident working in a fast-paced and demanding environment, be well organised, focused, and able to remain calm and professional under pressure. You should have good knowledge of relevant housing legislation, the ability to work well with partner agencies, and have excellent written and oral communication skills. You should also have the ability to make full use of various IT programs and systems.

The job description and person specification are attached, for further information.

If you have any queries about the role or require further information, please e-mail [e-mail] or [e-mail]

Diversity Statement

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close

All vacancies close at midnight unless otherwise stated.

Early Advert Close

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored

Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Company: Royal Borough of Greenwich

Salary: Scale 5 - £32.535 - £33.987

Location: London (Greater), London (Greater)

Sector: Housing

Sector: Community Services

Job Role: Support Worker