Housing Gateway Officer: Trauma‑Informed Move‑On Specialist

Oldham; Chadderton; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

25 days annual leave

LGPS pension scheme

Discounted gym membership

Staff discount scheme

Cycle to Work

Wellbeing support

Job summary

Oldham is seeking a Supported Housing Gateway Officer to manage a centralised gateway into supported accommodation and coordinate matching of available housing to individuals based on assessed need.

The role involves working with accommodation providers to strengthen referral and move-on pathways, promoting trauma-informed and person-centered practice across the sector, and reducing waiting times while improving outcomes.

Qualifications

• Experience of working with vulnerable customers and/or housing issues and how these affect customers.
• Ability to prioritise a complex workload of competing priorities in the best interests of the customer.

Responsibilities

• Deliver a Centralised Gateway for access to all supported accommodation provision within the borough.
• Develop and implement systems, processes and procedures to effectively manage referral demand against availability of voids in supported accommodation provision.
• Undertake a robust risk and needs assessment of each referral ensuring a person-centred approach, including the allocation of a priority level.
• Implement and monitor internal processes to ensure a professional and seamless delivery of the referral, assessment and allocation system from the point of initial enquiry through to its completion in line with policies and procedures.
• Understand the needs of homeless people and the potential for complex-needs individuals who will use the service with a trauma-informed, non-judgmental, empathetic and respectful approach.
• Manage a waiting list and ensure individuals' needs are matched to appropriate tier provision and service availability.
• Liaise with providers to ensure appropriate match between referral and provision.

Skills

Experience with vulnerable customers/h

Ability to prioritise workload

Education

5 GCSEs at A*-C

Job description

Oldham is seeking a Supported Housing Gateway Officer to manage a centralised gateway into supported accommodation and coordinate matching of available housing to individuals based on assessed need.

The role involves working with accommodation providers to strengthen referral and move-on pathways, promoting trauma-informed and person-centered practice across the sector, and reducing waiting times while improving outcomes.