Supported Housing Gateway Officer

Oldham; Chadderton; Sur place; GBP 33 000 - 36 000; Plein temps

Avantages offerts par ce poste

25 days annual leave

LGPS pension scheme

Discounted gym membership

Staff discount scheme

Cycle to Work

Wellbeing support

Résumé du poste

Oldham is seeking a Supported Housing Gateway Officer to manage a centralised gateway into supported accommodation and coordinate matching of available housing to individuals based on assessed need.

The role involves working with accommodation providers to strengthen referral and move-on pathways, promoting trauma-informed and person-centered practice across the sector, and reducing waiting times while improving outcomes.

Qualifications

• Experience of working with vulnerable customers and/or housing issues and how these affect customers.
• Ability to prioritise a complex workload of competing priorities in the best interests of the customer.

Responsabilités

• Deliver a Centralised Gateway for access to all supported accommodation provision within the borough.
• Develop and implement systems, processes and procedures to effectively manage referral demand against availability of voids in supported accommodation provision.
• Undertake a robust risk and needs assessment of each referral ensuring a person-centred approach, including the allocation of a priority level.
• Implement and monitor internal processes to ensure a professional and seamless delivery of the referral, assessment and allocation system from the point of initial enquiry through to its completion in line with policies and procedures.
• Understand the needs of homeless people and the potential for complex-needs individuals who will use the service with a trauma-informed, non-judgmental, empathetic and respectful approach.
• Manage a waiting list and ensure individuals' needs are matched to appropriate tier provision and service availability.
• Liaise with providers to ensure appropriate match between referral and provision.

Connaissances

Experience with vulnerable customers/h

Ability to prioritise workload

Formation

5 GCSEs at A*-C

Description du poste

Communities

Strategic Housing

Supported Housing Gateway Officer

Ref: 001826

Contract: Fixed Term (12 months)

Salary: £32,578 - £35,570 per annum (Grade 5)

Hours: 36.66 per week

Location: Office based at Spindles Shopping Centre, West Street, Oldham

Closing Date: Tuesday 17 November 2026

Interview Date: TBC.

Role Overview:

To manage a Centralised Gateway into supported accommodation and coordinate the matching of available accommodation to individuals waiting to access supported accommodation based on assessed level of need.

To work with accommodation providers to strengthen referral and move-on pathways, improve service performance and promote psychologically informed, trauma-informed and person-centered practice across the sector.

To effectively identify barriers to move-on from supported accommodation and work collaboratively to resolve these.

The post holder will seek to improve both the customer experience and outcomes by reducing waiting times and improving move on through services.

Key Responsibilities:

• To deliver a Centralised Gateway for access to all supported accommodation provision within the borough.
• Develop and implement systems, processes and procedures to effectively manage referral demand against availability of voids in supported accommodation provision.
• To undertake a robust risk and needs assessment of each referral ensuring a person-centred approach, including the allocation of a priority level.
• To implement and monitor internal processes to ensure a professional and seamless delivery of the referral, assessment and allocation system from the point of initial enquiry through to its completion in line with the policies and procedures.
• To understand the needs of homeless people, the potential for complex-needs individuals who will use the service and the need for a trauma-informed, non-judgmental, empathetic and respectful approach. All service users should receive the same consideration including those who frequently engage with services.
• To manage a waiting list and ensure individual's needs are matched to appropriate tier provision, ensuring a ‘good fit’ between the client’s needs and the support that the service is able to provide,
• To liaise with providers and ensure appropriate match between referral and provision. Ensure that individual's needs are properly matched to the supported accommodation service that is available.

Key Requirements:

• Good standard of education, including minimum 5 GCSEs at A*-C grade
• Experience of working with vulnerable customers and/or housing issues and how these affect customers
• Ability to prioritise a complex workload of competing priorities in the best interests of the customer.

About Us:

We want Oldham to have vibrant, safe neighbourhoods where people are proud to live with opportunities for healthier, more fulfilled lives; and a sustainable, thriving economy. As we look to the future, the challenges may be significant, but so are the opportunities. We've identified three missions with our residents and partners, focusing on what will deliver the biggest impact:

A Great Place to Live, Healthier, Happier Lives, and Green and Growing.

We're looking for candidates who will support us to achieve our ambitions and download our Corporate Plan: Ready for the Future and our Oldham Plan for further information

Our Values and Behaviours:

By driving innovation, investing in our people, and championing our communities, we will ensure that Oldham continues to be a place where everyone can live their best life. To support this, we have three core values which define who we are and how we operate. These are 'Proud, Ambitious, and Together', and they shape our culture, inform our decisions, and inspire us to deliver on our commitments to the people of Oldham.

We have translated these values into five behaviours which guide our actions and are the standards we hold ourselves to, day in and day out:

• Work with a resident focus
• Support local leaders
• Committed to the borough
• Delivery high performance
• Take ownership and drive change

You can find out more about our values and behaviours on our greater.jobs Oldham page

Our benefits Package:

At Oldham Council we offer a great benefits package for our employees, which includes the following:

• 25 days annual leave which increases after 5 and 10-years' service
• The option to purchase additional annual leave.
• An attractive LGPS benefit pension scheme with the option to make shared cost additional voluntary contributions.
• Discounted gym membership with Oldham Active.
• Staff discount scheme for shopping, entertainment, eating-out, eating-in, travel, motoring and more.
• Salary sacrifice scheme for home and electronics and Cycle to Work.
• Wellbeing support, including a Mental Health First Aider network and an Employment Assistance Programme that provides 24 hours access to advice and support.
• Staff recognition and celebration events.
• Peer support groups

Inclusive Recruitment:

We work closely with employees to help them work at their best, including making adjustments such as flexible working, describing available working patterns, providing equipment or making changes to the workplace.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expect all staff and volunteers to share this commitment.

If you have lived or worked abroad for 3 months or more in the last 5 years or 12 months or more (whether continuously or in total) in the last 10 years whilst aged 18 or over, please refer to the link below for details for how to obtain your Certificates of Good Character. https://www.gov.uk/government/publications/criminal-records-checks-for-overseas-applicants

Unfortunately, at this time we are not able to offer sponsorship.

If you have completed the GM Elevate (Leadership Development) Programme please indicate this within the ‘About You’ or ‘Supporting Statement’ section of your application.

and you meet the essential criteria of the role, you are guaranteed to reach the first stage of assessment under our Guaranteed Assessment Scheme.

Data and Privacy:

For details of how we use your data please see our Privacy Notice.

Important Information:

Please note that should a vacancy that has been released for internal or external recruitment be deemed suitable for a current employee at risk of redundancy, it can be pulled back at any point, up to the post being formally offered to a candidate who is not at risk of redundancy.

Right to Work in the UK from 1st July 2021.doc

Supporting Documents

• Job Description & Person Specification
• Right To Work