Housing First Engagement Worker

Homeless Link; Newcastle upon Tyne, South Tyneside; Remote; GBP 29,000 - 36,000; Part time

Benefits offered by this job

30 days annual leave

Pension

Interest free travel loans

Tenancy deposit loan

Cycle to work scheme

Employee assistance programme

Job summary

Shelter is recruiting a Housing First Engagement Worker in Newcastle/South Tyneside. You will deliver intensive support to individuals with multiple disadvantage to move from homelessness to tenancy, liaising with partner organisations and agencies to aid progress while handling up to seven clients at once.

You will use trauma-informed, strengths-based approaches and create detailed, person-centred support plans with thorough case notes, while collaborating across teams and services.

Qualifications

• Experience supporting people with multiple disadvantage in housing or related settings.
• Ability to write and implement person-centred support plans and detailed case-notes.
• Experience collaborating with partner organisations and services.

Responsibilities

• Deliver Housing First support to individuals aiming to sustain a tenancy.
• Build links with partner organisations and agencies for client progress.
• Support up to seven clients at any one time using trauma-informed practices.

Skills

Active listening

Engagement with clients

Stakeholder communication

Trauma-informed approach

Person-centred support planning

Case-notes documentation

Flexible time management

Job description

Contract: Fixed term until 31st December 2027

Salary: £32,585 per annum pro rata for part time

Hours: Part time -31.25 per week

Location: Newcastle/South Tyneside

Closing date: Thursday 15th October 2026 at 11.30pm

Do you have a good level of knowledge and experience of supporting people with multiple disadvantage in a housing setting? Then join Shelter as a Housing First Engagement Worker and you could soon be making a real difference to people affected by the housing emergency.

About the role

As an Engagement Worker, you will be pivotal in delivering Shelter’s purpose to defend the right to a safe home by enabling those we assist to enforce their housing rights. You will be a key member of the Housing First team in South Tyneside, delivering intensive support to a small number of individuals with multiple disadvantage, to move from homelessness to sustaining a tenancy. You will need to form links with partner organisations and agencies and your role will be fundamental in supporting someone on their journey through Housing First, supporting up to seven clients at any one time.

About you

You will need experience of support work, a proven ability to listen to, engage and work with individuals and communicate effectively with a variety of stakeholders, especially substance misuse services, health and probation and people with lived experience of homelessness. You will have an awareness of working in a trauma informed, strengths based approach to help people with multiple disadvantage, as well as having experience of writing and implementing person centred support plans and writing detailed case-notes. Also, you have flexible time management skills and are comfortable collaborating with people from other teams and organisations.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

Shelter North East has been based in Newcastle, covering advice across 12 Local Authorities, for over 25 years and is made up of teams delivering housing advice and support, administration, legal casework and DIY Skills. We also have colleagues covering Community Fundraising and Organising, Client Involvement and Business Development.

One of our main focuses is systemic change, which we achieve through offering direct advice to clients, as well as training to partners and volunteers to build capacity across the housing sector. We aim to positively influence procedural and policy changes that will improve the experience and outcomes for all those with housing needs in the North East.

About Shelter

Home is a human right. It's our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

If you would like to discuss the role please contact Tracy Guy, Strategic Lead for the North East by email [e-mail]